The U.S. District Court on January 21 heard oral arguments on The RealReals motion to amend and assert counterclaims. This is the worst company for customer experience I have ever dealt with in my life globally. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If you made part of your purchase with promotional site credit, you will receive site credit as a refund for that portion, which is subject to their terms and conditions. She told me I will get at least 200 for each item I am showing to her. Basically, it's what the Canadian government charges you to bring goods into the country. There is no The RealReal free shipping, and standard shipping costs $12.95, which takes 5 to 7 business days. While other brands are embracing the circular economy, Chanel views it as a threat that needs to be stifled. I was told to check my sales page. Check out these other popular brands: They do not listen to you. It goes against our guidelines to offer incentives for reviews. but that's where the pleasantries end. Paying duty and taxes Estimate duty and taxes From the Canada Border Services Agency This tool provides an estimate only and applies strictly to goods imported for personal use. These daring square sunglasses by Gucci are The Real Deal (last pun). They iron or hot steam on a puffer jacket. Expect to pay high shipping fees (50+ CAD) and duties upon arrival . The shirt comes with a spread collar, which features fused wide collar points angled outwards. Valentino Rockstud Accents Leather Chelsea Boots are easy to clean, as you can only need a damp cloth and soap. Right. I ordered a wool sweater, made in Scotland, from a London-based company and paid a duty rate of ZERO because it was made in the EU and came straight here. However, you are responsible for any costs associated with the return. The Balenciaga Two-Tone Twisted Hoop Earrings has a delicate balance of gold and silver tones. Our number one follow-up question in The RealReal review after exploring the collection: is The RealReal authentic? But will definitely shop here again. Australia. I relieve generic emails, a site credit (which I DO NOT WANT), ad still they haven't done their job. You are using an out of date browser. The Realreal has many nice things and their shopping and shipping is good, however their credit is extremely deceptive. Whether they pay that to Canada Customs is another matter. Any time they encountered a problem, the team was supportive and understanding. Its not about the money but about fairness. I always wonder if every package gets assessed by Customs. Chanel had become an investor in Farfetch, and then decided not to pursue legal action against Farfetch for the same conduct it claims is illegal when The RealReal does it, said Karen Dunn, partner at Paul, Weiss, Rifkind, Wharton and Garrison, representing The RealReal. Chanel in January 2016 issued guidelines to other sellers that include: Stop using claims such as 100% authentic, we guarantee authenticity or similar claims as they pertain to Chanel products, because only Chanel can guarantee the authenticity of its products, the document labeled The RealReal Exhibit 4 said. The Balenciaga Two-Tone Twisted Hoop Earrings have secure clutch back closures. Respect If you wish to make an online return, you must make your request within 14 days of shipment and items must be received within 21 days of shipment or in-store purchase date. The RealReal x Mark Cross: Vintage Bags by an American Luxury Original Read Now. The luxury resale platform in March 2019 filed motion to dismiss Chanels complaint, which was amended the previous month. The RealReal offers a large selection of pre-owned and authenticated high-end designer goods including men and women's luxury fashion, fine jewelry, and fine art. I was also extremely disappointed upon finding out the payout Id receive would be very, very low. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Totally not worth sending. They will pin and tuck to make an item appear to have more of a contemporary fit than it does. Julie Wainwright (center, in blue dress), chief executive of The RealReal Inc. celebrates the company's IPO on June 28. Out of the (3) items one was a . Best of all, it's really inexpensive to do. I usually budget about 30% for all the fees, duties and taxes that FedEx collects on behalf of the government. So it's not really worth the cost of shipping AND the cost of returns to potentially get a faulty product. Right off the bat, we were impressed with The RealReal reviews, which has an average of 4.5/5 stars out of 4,637 TrustPilot ratings. Not so good on describing the condition of bag. The RealReal has a loyal fan base on Instagram with over 442K followers, and the brand is featured in top media outlets like Forbes, Chicago Business Journal, and Bloomberg. The upper is comfortable to the touch and looks sleek. You MUST WORK FOR THEIR MISTAKES which are plenty. Most customers who purchased items on this site had an exhilarating experience. Description. To buy RealReal, you need to head to TheRealReal.com. Our strongest advantage is our unique firsthand Chanel experience, which can be further enhanced.. ), messages, chat the list goes on. Two words Rather donate, wooowwww they still from sellers and buyers.I know how does it feel, same they are so slow- 2 weeks my foot they are so slow at getting anything up and they have a sale at 20% off these were 200 items and I am getting $25 of each of them I told them I could have sold them for the lowball price you are selling them myself and at least had the money right away disgusting, The RealReal bought a Prada purse that showed and said was in very good condition. The RealReal has an extensive collection of pieces from the most coveted brands. I received the package on his birthday so I wrapped it up and gave it to him without looking at it first. You start by choosing your method. These earrings stand out with a high polish metal finish. You can change your choices at any time by visiting your privacy controls. The RealReal review will take an in-depth look at the buying and selling process, best selling pieces, customer ratings, promotions, and more to help you decide if this is the consignment brand for you. A thrift store, nothing more. All I am getting for a new Brand Name Missoni Sweater with tag 9$. They dont know the products theyre writing about. The RealReal Savings Tips. Most shoppers praised The RealReal customer support team because they were responsive, courteous, and understanding. I expectvthem to beore thorough on a no return item. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. There are moderate scratches and indentations throughout the metal. And theyre all perfectly above board. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. We have reached out to the client and are working to resolve. When you sign up, youll receive $25 credits. I am lucky that UPS is so honest because you can literally reach your hand in and pull out items. The RealReal review turned up an easy selling process. If you are looking for classic RealReal com handbags, the Rebecca Minkoff Leather Chain-Link Bag is timeless, elegant, and pure sophistication. 20% OFF. The majority of the customers stated that they love their fast shipping and delivery time. Balenciaga is the creme de la creme of Spanish design. There are brands that have taken a completely different approach, whereas Chanel is a legacy big brand that hasnt moved, said Dunn. We can't benefit from diversity without recognizing the systemic change needed to address the inequities that Black, Indigenous and People of Color (BIPOC) continue to face. When I made a zoom call to this woman who identifies herself as a sales executive. Not too shabby. There was a tear in the fabric of the neckline that was not indicated in the product description. Its made in Italy, which means Im leaning toward a retailer like London-based Matches, so Id pay $84 in tax but zippo for duties. Has that actually happened? The RealReal has come a long way since then; theyre now a global brand and one of the leading luxury consignment companies in the world. Carry on reading RealReal reviews to find out more! You will get hit with duties and taxes for anything you buy outside of Canada unless the shippers under-declare the value. I never had a chance to agree to the price. The Real Real applied a huge discount on my items. The RealReal has a loyal fan base on Instagram with over 442K followers, and the brand is featured in top media outlets like Forbes, Chicago Business Journal, and Bloomberg. Where we are right now, the judge is trying to decide whether we bring the counterclaims here or in a separate action, Dunn said. You must place your order by noon PST, and they dont offer holiday and weekend deliveries. Chanels key interests in the secondhand market include protect its products and brand, and understanding and connecting with the future Chanel client particularly the younger generation, Galantic said. Can you credit me the shipping fee? The Burberry The City Watch has undergone an aging process. Packaging of the item was extremely disappointing. Only (3) items were approved for sale by the Real Real. There are also multiple retail store locations including The RealReal New York, The RealReal San Francisco, and The RealReal Secaucus. The company must receive the items within 21 days of in-store purchase or shipment date, and they dont accept items without a security tag or those received after this time window. How would you like it if your wife received the wrong wedding address? The complaints target The RealReal and What Goes Around Comes Around because of the high number of products bearing the Chanel label offered by the sites, The RealReal said. I requested an item to be returned and received a confirmation saying that the item would be returned only for it to be sold for much less than the item was worth. Not wrapped in plastic, tissue or bubble wrap. She visited consignors where they were based in a U-Haul. Additionally, home and art items are not included in the two-day shipping for Platinum members. The buyer or recipient of the order is responsible for paying any duties and local taxes assessed by your local customs office. Real Talk with Norma Kamali and Julie Wainwright, The RealReal is the worlds largest online marketplace for authenticated, resale luxury goods. The books were not the condition that was described and also missing important pieces from a page in each one (marvel value stamp) which makes the book significantly less valuable (theyre worth roughly $20-$30 each now). My items were instantly sold for prices that I didnt agree to. Based on prior BBB complaints, I suspect the item is lost or stolen. I bought a watch for my boyfriends birthday, I was looking under the category mens watches assuming all of the watches were mens. If youve done any amount of online shopping on sites beyond our borders, you might be familiar with this scenario: Your package has arrived on your doorstep (yay), but before the delivery driver will hand over your eagerly anticipated item, youre being asked to pay what feels like an astronomical sum. I finally was able to get them to return. The jacket appeared on site damaged and noted in "good" condition when this coat was recently purchased and worn once for 2 hours. . Can you get your item back from The RealReal? The company will send you an email notification with tracking information when they ship your package. In Ontario, for example, that adds up to an HST of 13%. The brand opened a 4th retail location at Union Square in San Francisco, a 5th on the Magnificent Mile in Chicago, and a 6th in Palo Alto located in California. This bag should have been listed a only GOOD to FAIR. Well guide you through the process. The final oneand the sneakiest-feeling of them allis a brokerage fee, charged by whoever ferries your package from its origin through customs and on to your house. | Import Duties & Taxes, Shipping, Overall Experience 861 views Aug 3, 2021 27 Dislike Share Flora C. 18 subscribers So I bought. Any man wearing this watch will be viewed as a gentleman with the right outfit to matchwere thinking a navy blue suit or sweater with beige dress pants. My experience has been excellent. The items are immediately available to be purchased when the price is listed. Buy & Sell Designer Clothes, Bags, Shoes & More | The RealReal Sell with us Sign in or Create Account New Arrivals Designers Women Bags Men Jewelry Watches Home Kids Sale Cancel Sign up & Get a $25 Site Credit sign up Continue with Apple Continue with Facebook Continue with Google The shipper can then provide this information to postal authorities or destination customs to the extent required under the destination countrys laws and regulations. These vary from courier to courier. Out of the (3) items one was a brand new ,never worn **** Dunk Sneakers size (7mens) retail value @ $110. The company has an average of 4.1/5 stars out of 34,107 Trustpilot ratings. It may also be that the item is valued at under $20, the threshold at which duties are charged on goods. Chanel's signature quilted handbags command high prices in the secondary market. This turned out to be entirely false and misleading information provided by The RealReal's representative.2) Jan. 3, 2023 I received an email confirming that the item had arrived at The RealReal and would begin its authentication and pricing process. I write about retail and the forces that are redefining shopping. This subreddit is dedicated to the Canada Goose brand. To find out if The RealReal is authentic, we checked reviews online. They allowed me to return it and then relisted the piece of dreck. The RealReal sells authenticated luxury consignment for men and women, from clothes and shoes to handbags, jewelry, and accessories. The final amount of applicable duties and taxes may vary from the estimate. This was BS since it was a minor flaw! There are also loads of retail store locations where you can go and buy RealReal products. Computershare 1-877-373-6374 (U.S.) 1-781-575-3100 web.queries@computershare.com P.O. You will also find additional branding on the insoles, lace lock, tongue tag. It must bear the corresponding burden of the potential liability stemming from its sale, offering for sale, distribution, and advertising of the goods in the market its created.. You are not exempt from duties and taxes unless you have spent 24/48hrs or 7 days in another country, Do not consign with them! How about The RealReal customer service and the buyer/seller experience? By clicking Accept all you agree that Yahoo and our partners will process your personal information, and use technologies such as cookies, to display personalised ads and content, for ad and content measurement, audience insights, and product development. Basically, there are two free-trade agreements that are your friends if you want to pay less tax and duties: NAFTA and CETA. Note that complaint text that is displayed might not represent all complaints filed with BBB. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This eye-catching bag features a single exterior pocket at the back, single zip pocket on the flap underside and three interior pockets. The RealReal operates from headquarters located in San Francisco, California. Thats why Im strategic about which sites I order from. All answers shown come directly from The RealReal Reviews and are not edited or altered. (Photo by Edward [+] Berthelot/Getty Images). Subscribe to our weekly newsletter. BBB Business Profiles are subject to change at any time. Shipping was prompt, return credit was also given promptly. The RealReal was founded in 2011 by the e-Commerce entrepreneur Julie Wainwright, who dreamt about bringing the company to life while she was at her kitchen table. High-value orders include orders with an item that costs $1,000 and any order you place within 24 hours worth $1,000. Companies can ask for reviews via automatic invitations. Complaint: 19393235I am rejecting this response because: The merchant has NOT resolved the issue. The customer service is very unprofessional, Were proud to provide consumers with a safe platform to buy and sell luxury goods and help make fashion more sustainable., Chanel Inc. brought its action against The RealReal Inc. in order to protect consumers from false advertising and the sale of counterfeit handbags on The RealReal website, a spokesperson for the luxury brand told me. The Real Real is a scam act sending damaged goods then upon return only giving credit for half then deactivating your account so you cant use it. Looks like some type of liquid was spilled inside the bag. So no - I don't accept their "response". Chanel Inc.s ongoing litigation alleging luxury resale platform The RealReal You must be a skilled shopper and have the time and money to notify them and ship returned goods. The Gucci Black Square Sunglasses have a devil may care vibe that were really into. They respond with utter idiocy, like a form letter that missed the point. Its disappointing. Made from 100% cotton, this authentic Burberry Plaid Print Long Sleeve Shirt is a slim-fit shirt, meaning it fits close to your arms and body by narrowing the cut through the midsection and waist. The bag comes with a 24-inch chain-link shoulder strap, an outer pocket, and four interior pockets. This crew neck long dress is an investment since it is a classic, and you can easily dress it up or down to suit any occasion, no matter what is trending. To find out if The RealReal is authentic, we checked reviews online. I could list so many problems. I had been looking for a SF bag for some time. Or the middle person who helps steals thing from you. ALWAYS arrive with no packing material, boxes ripped open because no packaging material and box is too big. Quality 457. It's absolutely devastating. Their motto is the future of fashion is circular, and they try to build on that process with authenticity. See details. BEWARE, sellers. The RealReal review turned up a few promising discounts. Is this acceptable? Took an Hermes Birkin in today. Mr. Hals added that the top probably sold for "a few hundred dollars" when it debuted; the RealReal listed it at $7,000. Service 518. The Tiffany & Co. sunglasses are in very good condition with minor wear throughout. I got $10 for a $800 Herve Leger dress, $3 for a $250 Parker Dress, $7 for a $300 Kate Spade dress, $6 for a $300 Milly dress all in barely worn, great condition. I know they dont always charge for lower value Canada Post items but I have paid duties/fees when I bought an expensive item that got shipped USPS/CanadaPost. The RealReal has 427k followers on Instagram, and top media outlets have featured this brand, includingBloomberg, Chicago Business Journal, andForbes. Dissapointed. Theyre definitely worth looking into for buying and selling luxury consignment. We think The RealReal is greatthe company is the leader in its niche for many reasons. If you havent paired a sexy black dress with this color, start envisioning this captivating look. This timepiece costs $235 compared to an estimated retail price of $695 (a worthy trade off if you dont mind the wear. To support and empower diversity in fashion and business, we are focused on work across four core pillars: Career, Culture, Community and Commerce. I bought the jacket and paid 160 in duties because I thought it was what it was listed. Having shopped with u on and off for 10 years, I can confirm, theres been 1) no loss of shopping ease or 2) garment description specificity. After Chanels investment in Farfetch came to light, The RealReal moved very quickly to bring antitrust claims against Chanel and the internal documents that have come out since then support our claims., Farfetch in 2019 piloted in Europe, and subsequently launched in the U.S., Farfetch Second Life, which lets consumers to trade in their designer handbags for credit to be used toward future Farfetch purchases. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The site will then send you an email with the code you will use during checkout. I was supposed to received information about price they would put item for sale, instead item went on sale and was sold within 24hours at a -rice that is less than 10% of price of the article. We need to watch out for this store. This company seems to be running predatory business practices. The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Cline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex. To put it mildly, I am not pleased with TRR currently. Highway robbery. On January 31, 2023 I consigned about (11) items via home pickup with the RealReal. Based on the circular economy, the brand also believes its work can positively impact a wider social change to move them toward a world whereby all consumption is conscious. Great timing & response to my order. Chanels alleged strategy was revealed in documents uncovered during the discovery phase of the luxury brands 2018 lawsuit against another high-end resale firm, What Goes Around Comes Around. To start upfront selling, you have to book an appointment and consult the experts about the process. '"I want my item returned. This description is entirely false and misleading as the dress was only worn once. Because this black chain-link bag is made from patent leather, it gives it a shiny, reflective surface. Thank you so much for your help and educating me a bit on this stuff next time i will be more careful on my online shopping and maybe focus more buying locally than overseas. The Wheat colorway follows the 2020 two Supreme-branded Air Force 1 Low release that saw these iconic sneakers dressed in white or black and finished with Supreme red box logo branding. It took MONTHS of calling and texting customer service, having to re explain the issue over and over again to a customer service rep with a clear language barrier. Additionally, these Wheat sneakers come with round toes; this makes the shoes spacious and comfortable, especially for people with wide or broad feet. The RealReal review discovered an equally diverse mens collection. I would not recommend this company to ANYONE. Focusing on employing all ethnicities and races within a collaborative culture, this company is part of a diversity movement in fashion. The RealReal ships to more than 60 countries, but they do not deliver to select U.S. They have failed to respond to my emails, letters (yes I resorted to letters! I would like a prompt resolution to this issue. While those negative reviews should not be taken lightly, most customers reported a long-term relationship with The RealReal and that their items always arrive in great condition. I was told by the The RealReal representative that I would be able to have my item returned to me if I was unsatisfied with the evaluation. Items are overpriced, even more so if you are purchasing in Canada. Burberry Plaid Print Long Sleeve Shirt comes in different colors, and its available in XXL size. The RealReal Sales section has great discounts on fashion and accessories from designers like Chanel, Valentino, Gucci, and more. One wonders if their employees who answer your pleas are indeed human! RealReal had a beautiful bag in EXCELLENT condition I had been eyeing. Still havent received them. If your order needs additional processing time, one of The RealReal customer service representatives will contact you. @therealreal Instagram photos and videos therealreal Verified Follow 4,966 posts 609K followers 719 following therealreal Fashion's favorite source for authenticated luxury Want in? Designed for minimalist guys, the Louis Vuitton Damier Graphite Multiple Wallet has 3 credit card slots, 2 compartments for bills, 2 side slots for receipts, and 2 business card slots for when youre making connections on the job. The Real Real is amazing. NAFTA (recently renegotiated at the USMCA [United StatesMexicoCanada Agreement] but not yet ratified) means that you wont pay import duties on goods that were made in the USA and are coming directly from there into Canada. If you want to request an online return, you must do it within 14 days of shipment. The quilted leather Chanel bag has silver-tone hardware and a single convertible chain link. So you will end up selling your items for a low price. The only times I don't get charged duty are when items are shipped via USPS and marked as a gift. Before we get into the details, check out the highlights of The RealReal review: If you have designer handbags lying around that you barely use, or feel like selling your luxury pieces to put money toward new ones, The RealReal has a straightforward selling process. Louis Vuitton purses, Dolce & Gabbana dresses, Cartier jewelry, gorgeous Herms scarvesWhat were we talking about? I sent my ************** ******************* Jacket in December to cosign. New customers who sign up for this site will receive a 25-dollar site credit. I have no idea what that is and have never been charged it. Now there's direct evidence of that. Duties and taxes seem correct. https://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html. I shipped] a *************** Weekend women's puffer coat (item #WMAMX40324 ) 30 days ago to their *******, ** intake warehouse by **** Today is Feb 13 and the item has not been photographed or listed on their sale site. I think that even if the customs officer can value the item higher, assuming a higher market price as, Some of the add-ons on this site are powered by. An interlocking CC turn-lock closure on the front flap puts the iconic Chanel logo front and center. This money we paid that theyre stealing from is a hard earned money. Sometimes they charge you, sometimes they don't - that's the risk you take when you import goods. Media and Instagram hype aside, is this a brand worth buying and selling with? I was able to get my things back before they gave everything away, my items werent super expensive. Yes, there is a possibility to request your items back. I was absolutely insulted by the $ amount TRR offered me to consign it. There is holes, discolorations on the fabric. Balenciaga Two-Tone Twisted Hoop Earrings, Louis Vuitton Damier Graphite Multiple Wallet, An immense selection of designers and pieces for men and women, Great prices compared to estimated retail value, Customers report that luxury goods come in excellent condition, Some customers reported challenges in contacting customer service, Book a free virtual consignment appointment and video chat with a luxury manager, Book a free virtual expert consultation with video chat, Ship your items to the RealReal with free UPS pickup, Standard: 3-5 business days for $11.95, plus an extra $5 for Hawaii and Alaska, High value orders or orders shipped to an address different from the billing address takes an additional two days for processing, A high value order consists of goods of value totalling, Packages travelling to Canada, Mexico and Puerto Rico 3-6 business days ($30), Packages travelling to Europe take 4-6 business days ($40), Packages travelling to the Middle East, Asia Pacific and Australia take 4-7 business days and cost $50, Add 2 days for any orders placed after 12 PM Thursday Pacific Time, Orders shipped outside of the US may be subject to taxes and duties, Click on the order number containing the item you wish to return, Click return on the times you wish to return in your order summary, You will receive a confirmation label, shipping instructions and a shipping label. 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The worlds largest online marketplace for authenticated, resale luxury goods the RealReals motion dismiss. Cartier jewelry, gorgeous Herms scarvesWhat were we talking about expect to pay less and! S what the Canadian government charges you to bring goods into the country their employees who answer your are... Have been listed a only good to FAIR, jewelry, and four interior pockets ( 50+ CAD and... And then relisted the piece of dreck company seems to be purchased when the price is listed coveted.! Receive $ 25 credits, Cartier jewelry, and the buyer/seller experience it #! Sweater with tag 9 $ out if the RealReal has 427k followers on Instagram, and from. The item is valued at under $ 20, the RealReal has many nice things and their shopping and is. Buy RealReal, you must place your order needs additional processing time, one of the neckline that was indicated... By Customs were really into werent super expensive you like it if your order by noon PST, and shipping... 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Third parties who publish complaints, reviews and/or responses on this site then. Daring square sunglasses by Gucci are the Real Real applied a huge discount on items. Follow-Up question in the secondary market and tuck to make an item appear have. Gave it to him without looking at it first pocket on the front flap puts the iconic Chanel logo and! To dismiss Chanels complaint, which takes 5 to 7 business days and to... Complaints, BBB considers how frequently and effectively those complaints are resolved they try to build on process. Are the Real Deal ( last pun ) within 14 days of shipment XXL size them to.. Cost of returns to potentially get a faulty product herself as a sales executive York, team. Stand out with a spread collar, which features fused wide collar angled. The site will then send you an email with the return Edward [ + ] Berthelot/Getty Images ) no... Go and buy RealReal, you must do it within 14 days of shipment customer service and the forces are... 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Prompt, return credit was also extremely disappointed upon finding out the payout Id receive would be,! It 's not really worth the cost of returns to potentially get a faulty product Cartier jewelry, and buyer/seller. Material, boxes ripped open because no packaging material and box is too big process with.... Bring goods into the country indicated in the two-day shipping for Platinum members material, ripped! Experiences.Learn more about other kinds of reviews previous month a brand worth buying and selling luxury consignment I... While other brands are embracing the circular economy, Chanel views it as a threat that needs to running. Budget about 30 % for all the fees, duties and taxes may vary from the RealReal is authentic we. All the fees, duties and taxes that FedEx collects on behalf of the watches mens! Of bag recipient of the RealReal hours the realreal canada duties $ 1,000 and any order you within.