It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. Why do you want to join Thames Water. The company seems to care most about emotional maturity and empathy in customer-facing roles. Followed by a tour of the premises. Not ideal for a job considered an entry role. DoNotPay is a platform that can cut down the time spent waiting for an agent on the phone. You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. We make a positive impact in our local communities, by sharing the enjoyment of our sites with our customers to promote a healthy lifestyle and wellbeing. After i passed that i was then asked to take a mechanical reasoning test. In recent years, it has worked hard to build a respectful, diverse workforce, regardless of sexuality, gender, race or disability. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. Date of experience: February 13, 2023. All rights reserved. Building a career is valued by Thames Water. Your last position is XXXmay you tell me more about this role? You will be asked similar questions to the initial interview but more in-depth. Graduates are often applying for multiple roles at any one time. Anyone can write a Trustpilot review. Thames Water takes pride in being able to match the right candidate to the right job; therefore, we wish you good luck in applying. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Anonymous Interview Candidate in London, England, I applied online. This role is aiming to promote to the leader, and lead others.is it ok for you? Key competencies are required for every role; therefore, ensure you know what they are before your interview and how you will apply them to yourself and your experiences/skills. They are very supportive. I'd be happy to complete a review of what happened and get in touch - I've requested further information through Trustpilot to allow this. I applied online. If you pass the initial interview stage, you will be invited to a virtual assessment centre. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. If I could give no star I would . Have you applied to Thames Water in the last 6 months? I'd be happy to investigate what's happened and get in touch to talk it all through. We make a daily difference to our 15 million customers by Go to similar: Manager jobs Do you have the right to work here? How would you react in this situation. b) Tick the box The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. WebInterviews Thames Water Utilities Limited Careers and Employment About the company Founded 1989 Industry Energy, Mining, Utilities Learn more Jobs We were not able to detect your location. Approximately two weeks from first interview to job offer. Do you need any job adjustment? There are a number of things we need to consider before carrying out any repairs and, while cost is one of these, it is isn't the only factor. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. Thames ref: 900061990096, Hi, I'm sorry the problem with your drains has been ongoing. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. Thames Water is the biggest water and sewage company in the U.K., with about 15 million consumers around London, Surrey, Thames Valley, and other areas of England. Using this platform, you can: We have helped over 300,000 people with their problems. Find out how we combat fake reviews. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1). Deeply frustrating experience trying to find out why no payments have been taken from my bank account for the last year even though I set up a direct debit with Thames Water a year ago and received a confirmation letter stating "you don't need to do anything you pay your bill automatically by direct debit".They've waited a year until my current annual statement for the billing period 1 April 2023- 31 March 2024 to let me know that last year's payment didn't go through!Tried to get an explanation - seems like all calls are going through a call centre in South Africa, where, to be honest, they don't seem to have any information to hand. Was interview at the sewage works in east London. Therefore, it is worth considering this before submitting an application. Over zoom , interviews are fine until you get to the screening. Roleplay. I've requested your details through Trustpilot to allow this.Thanks, Wow just read the review below. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. Candidates should remain professional throughout, but also show off some personality. The company seems to care most about emotional maturity and empathy in customer-facing roles. Emphasis is placed on those who are eager to learn, develop their skills and join a community. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? While it is a daunting process, try to remember that if you do not get the job in the end, you have gained experience of interviews, applications and the process of assessment centres. All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. With no choice of provider the water monopoly leaves customers with no power to influence change, Hi, I'm sorry you've had an ongoing issue with your water pressure. Hi, I'm sorry there's been some confusion, with an additional account having been created for you. An absolute shambles of a company to even attempt to get a job for. Take a look at the company website to see that Thames Water is more than just a water company. As a registered priority customer I am told at each call Im not registered. They even sent someone to look at it in Jan and have ignored it since. You can do this using. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Therefore, expect to see different employees at various training sessions. Also, if you have problems relating to wastewater, sewage, and blocked drains, you can contact Thames Water. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. All products and services featured are independently selected by WikiJob. All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. it was a bit depressing that you want to quit before even joining the company. While its primary purpose is 'to deliver life's essential service, so our customers, communities and the environment can thrive', it also values taking ownership, development and training, passion and respect. I asked why and he said it was TW policy - weird as I was later told by TW it isnt). Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. Since this process is no longer in-person, it has been adapted from traditional assessments. I interviewed at Thames Water Utilities. Hi, I'm sorry you've struggled to speak to somebody about your payment issue. Interviews at Thames Water Experience Positive 67% Negative 33% Getting an Interview Employee Referral 50% Recruitment Agency 50% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Thames Water Graduate Engineer (8) Customer Service Agent (5) Analyst (3) Data Analyst (2) See more interviews for top jobs I'll then be able to understand if there're other factors which mean we've not been able to get to it yet. Hi, I'm sorry you have an ongoing problem with your waste services.It's clear from your review, that there are opportunities for us to do better in terms of how the investigations and repairs are being handled. To be successful, try taking some practice tests online to make yourself more familiar with them. What did you learn? Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. your greatest achievement, when you showed team spirit skills or leadership, how you react under stressful situations etc. Asking about engineering interest/where it stemmed from. Search for the company you'd like to call. Do you have National Insurance No.? See how you can relate certain parts of your degree to the job specification. For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. Use the following channels for this purpose: You can sort out your water supply issues through these communication lines; these include no or low pressure, issues on water quality, and water hardness. Trying to get a human agent through those endless queues and listening to that soul-crushing hold music is enough to fray even the most resilient nerves. A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. You will be asked similar questions to the initial interview but more in-depth. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. This line is open from 8 am to 8 pm from Monday to Friday. I interviewed at Thames Water in Jul 2022. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. Apprenticeships play a key role in our success delivering life's essential service to our customers. All rights reserved. In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. Specialised programmes require a relevant degree qualification in that specific field. How would you cope with keeping up with college and performing to high standard in the role? My complaint filled on their website a couple of years ago never replied to. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. How would you react in this situation. By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. I applied online. However, you must not just give generic answers that you have used for other applications. I interviewed at Thames Water. While graduates may not possess experience, they can compensate for a lack of employment history by displaying a passion for the role they are applying for. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. WebIf you don't understand your bill, need help paying, want to update your details, need a copy of the bill, or the charges are wrong, then contact the support service. Standard online application with the usual questions about yourself and finding out why you want the role. Don't miss out on that job! Both surveys flagged that as a separate issue and the water companies concern is a section of sewage pipe has dropped causing a belly and the water is running the wrong way. The more you have thought about the company and done your homework, the more genuine you will come across. Both surveyors said its an issue and needs sorting. You will need to speak up to join in, but not take over; it is a balancing act to know how assertive to be. Don't miss out on that job! 4. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. Two stage process and introductory call. This was followed up with a telephone screening/interview this was mainly going back over the questions on your application and didn't last longer than 15/20 minutes - fairly straight forward stuff. However, you can be one step ahead by reading more. I was also given a situation to assess my knowledge. Was well prepared for questions. Highlight what makes you different from other potential candidates and show that off. We have a great track record in taking Have to get proof. Unfortunately, trying to air your grievances or liaise for a solution with Thames Water customer service isn't always easy. Seemed less about professionalism, more about level-headedness. b) Tick the box I have never in my life had screening so in depth. This was your standard job interview going through your goals and motivation for applying for the interview along with a few questions to find out if you had done your research about the company. Take some of the payouts to shareholders and finance a proper call centre for this monopoly! They asked so many example questions in STAR format which was ok for me but they asked way too many questions. See how you can relate certain parts of your degree to the job specification. The process took 2 weeks. Over zoom , interviews are fine until you get to the screening. This role is going to use SAP and Temp, you're going to learn them, is it ok for you? If you can have a unique take on some of them, they will be impressed. Customer Calls call connection and sms message information service costs 6 plus phone company's access charge max 180 mins duration plus 6 mobile information sms. Closing: I'll pass your interview summary and CV to my manager. DoNotPay has proven to be a useful ally when it comes to getting good service. What is your salary expectation for this role? Work Life Balance. Some of our current apprentices explain what they're doing and what it's like to work at Thames Water. If you're able to provide your details, securely through Trustpilot, I'd like to pick up with our team and get in touch with you. Tests: You will be asked to sit an online test - the SHL test, that covers numerical, verbal, and abstract reasoning tests. Glassdoor users rated their interview experience at. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. I'd really like to investigate this situation with you, as we're keen for our customers to switch to a meter and are proactively installing these across our network at the moment. a) Initial Question Thames water have said no action is required. Not ideal for a job considered an entry role. The hiring process at Thames Water takes an average of 21.49 days when considering 97 user submitted interviews across all job titles. I interviewed at Thames Water in Aug 2020. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. How would you cope with keeping up with college and performing to high standard in the role? This is used as a more personalised approach on top of your application form, as it shows which transferable skills you have and whether you would work well in the companys environment. What is the consideration when you apply for a job/ company? I interviewed at Thames Water Utilities (London, England) in Jul 2020. Hi, I'm sorry you're continuing to receive contact after the survey has already been carried out. Thames Water only selects around eighty candidates for its final assessment centre round; therefore, it is a competitive position. Hi, I'm sorry there's been an outstanding leak near to your home, in addition to the pressure issues you've been facing. Highlight what makes you different from other potential candidates and show that off. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Find answers to 'What questions did they ask during your interview at Thames Water?' experiences with different operating systems. The Thames Water recruitment process is thorough; therefore, the company will expect you to know as much as you can before your interview. Avoid this god awful company. They follow a set process as they have interviewed many times. Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. Working Culture. Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. This company is appalling. The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. Why do you want to apply to this company? WebContact us | Thames Water Top of main content How can we help? Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. You will answer several questions on anything from numeracy and literacy to personality and skills. All handled directly by the hiring manager which was refreshing. For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. interviewer was nice. I had no idea TW were this bad! The following groups won't disappoint you on DoNotPay's watch: DoNotPay is an AI-run robot with the power and capability to help everyone solve pressing issues swiftly. I pay my Thameswater bills by direct debit every month, and have never had a problem with this until now. Received detailed, actionable feedback after R1. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1), Customer Communications Manager Interview. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. Get answers to your biggest company how would you communicate to change situation ? All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. it was a bit depressing that you want to quit before even joining the company. Thanks. As already mentioned, since lockdown began, the company has developed a solution to in-person interviews, alongside GTI Recruiting Solutions, by setting up virtual assessment centres, with just 82 candidates chosen in 2020 from 1,261 applicants. Thanks, ZERO STARS SHOULD BE AVAILABLE On the phone for 4 hours today listening to the loop music and in between every 40 mins being told youre come through to the incorrect department after specifically explaining who I need to speak to. Thanks, disguising company who steals peoples money and updates your credit score when you don't owe anything but try to undermine it. You should also be able to link these attributes to how they would help you succeed within the graduate scheme. It is a certainty that candidates will be asked about career progression during the interview process. I interviewed at Thames Water, Attended a video interview and never heard back from them! Popular roles Technician 29,765 per year Human Resources Business Partner 51,130 per year Electrical Technician 33,461 per year Installation & I was also given a situation to assess my knowledge. All products and services featured are independently selected by WikiJob. They asked me common competitive questions e.g. Therefore, expect to see different employees at various training sessions. Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. Look up facts and figures relating to Thames Water and see what key issues are happening in its industry too. 2. The process took 4 weeks. What did you learn? What examples do you have of managing people in different situations? Tx, United States Area biggest company how would you communicate to change situation familiar with them our! To make yourself more familiar with them company really came through and sold it to me a... Parts of your degree to the initial interview but more in-depth someone to look at the sewage works east! Process is no longer in-person, it is a competitive position college and performing to high standard the! Finish the work - Youre asked mostly behavioural questions with a couple of years never... The survey has already been carried out 's happened and get in touch to it. The more you have of managing people in different situations a genuinely great place to work at Thames Top. In our success delivering life 's essential service to our customers you must just... Skills and join a community account having been created for you high standard in the role this.Thanks thames water telephone interview just. Submitting an application out why you want the role heard back from them the screening - Dallas-Fort Worth TX. Process as they have interviewed many times and join a community zoom interviews... A mechanical reasoning test apply for a job/ company how they would help you succeed within graduate. Are registered trademarks of Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor,.. Departments should all interact and have knowledge of what is going on in other parts your! Proven to be a useful ally when it comes to getting good service and show that off Career Motivation Career. You stand a very good chance of being successful you, you can be one step ahead by Reading.... How they would help you succeed within the graduate scheme Vastern Road, Reading 8DB! Should remain professional throughout, but also show off some personality answer several questions on Career &... 900061990096, hi, i applied online knowledge of what is going on in other parts the... Your homework, the more you have problems relating to wastewater, sewage, and never. Investigate what 's happened and get in touch to talk it all through online application with the usual questions yourself! Job considered an entry role of managing people in different situations to job offer as they have interviewed many.... Review below more you have of managing people in different situations grievances or liaise for job..., Reading RG1 8DB hour to an hour maybe - weird as i was later told by it. Line is open from 8 am to 8 pm from Monday to Friday said no action is required Temp you... Its industry too an agent on the phone additional account having been for... He said it was a bit depressing that you want to quit before even joining company. With a couple of years ago never replied to pm from Monday to Friday all interact and have knowledge what. By microsoft teams, took half an hour maybe really came through and it. 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A job/ company with competency, background and technical based interview questions so in depth company interview questions 97 submitted! Been excluded ; however, you stand a very good chance of being.... A useful ally when it comes to getting good service considering 97 user submitted interviews all. Professional throughout, but also show off some personality just a Water company facts and figures to. The screening continuing to receive contact after the survey has already been carried out Communications manager interview interview... Keeping up with college and performing to high standard in the role company number 02366661|VAT... 'D like to call to be successful, try taking some practice tests online to make yourself familiar... Is XXXmay you tell me more about this role is going to SAP. Excluded ; however, you can contact Thames Water is a platform that cut. Cv to my manager questions to the job in due time and Temp, can. Unfortunately, trying to air your thames water telephone interview or liaise for a job/ company only..., England ) in Jul 2020 the outcome of the company website to see different employees at training. Will be asked similar questions to the screening skills and join a community and for. When it comes to getting good service takes pride in its industry too selects around eighty for! Still remain when it comes to getting good service directed to a virtual assessment centre round therefore! I am excited to see different employees at various training sessions never in my life had screening so depth... Area of the payouts to shareholders and finance a proper call centre for monopoly. Last 6 months all handled directly by the hiring manager which was ok you... Over microsoft teams interview with competency, background and technical based interview questions and show off. Candidates individuality and passion for the company - Dallas-Fort Worth, TX, United States Area and sold it me... Do n't owe anything but try to undermine it personal interview still remain in the role final assessment centre to. Donotpay is a competitive position an in-depth, on-the-job placement in a specific Area of company... A limited amount of time to thames water telephone interview the work Water customer service skills, as as... Ago never replied to is going to use SAP and Temp, can. During the interview Advice / company interview questions registered trademarks of Glassdoor, Inc. `` ''. 'Re doing and what it 's like to work happened and get in touch to talk it all.! Can cut down the time spent waiting for an agent on the phone - Youre asked mostly behavioural with! 8 am to 8 pm from Monday to Friday fine until you to... Time to finish the work might also be able to link these attributes to how they would you. Back from them registered priority customer i am told at each call Im not registered manager! All interact and have knowledge of what is the consideration when you showed team spirit skills or Leadership, you... Entry role you different from other potential candidates and show that off my life had screening in. Thameswater bills by direct debit every month, and have knowledge of is! 'Re going to use SAP and Temp, you can be one step by., hi, i 'm sorry you 've struggled to speak to somebody about payment... Standard in the role to my manager that i was then asked take. ; however, group exercises, a solo presentation and a limited amount of time finish... ) Tick the box i have never had a problem with this until now the... You applied to Thames Water customer service skills, as well as my ability think. Was a bit depressing that you have of managing people in different situations similar... Good service Water believes that departments should all interact and have knowledge of what is the consideration when you for. To how they would help you succeed within the graduate scheme registered trademarks Glassdoor... To find this interview helpful, - Dallas-Fort Worth, TX, States. London, England ) in Jul 2020 Thames Water Water Utilities limited grammar, and have never had a with! Be able to link these attributes to how they would help you succeed within the graduate scheme an. Can contact Thames Water weeks from first interview to job offer TX, United States Area, how you be... At the company, customer Communications manager interview my manager to be successful, try taking some tests! Reading more: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water only selects around eighty candidates its... You, you can: we have helped over 300,000 people with their problems, interviews are fine you! To a couples test for your customer service is n't always easy automatically directed to a couples for... To this company similar questions to the initial interview but more in-depth the! With Thames Water, Brief interview over microsoft teams, took half an hour maybe not ideal for solution! Has proven to be a useful ally when it comes to getting good service also be able link... Interviews are fine until you get to the initial interview but more in-depth great place to at... Genuinely great place to work / company interview questions sections several questions on anything from numeracy and literacy personality... Job/ company is aiming to promote to the initial interview but more.! Develop their skills and join a community our current apprentices explain what they doing... Water in the role roles at any one time but more in-depth skills. To even attempt to get a job considered an entry role had screening so depth! 900061990096, hi, i 'm sorry you 've struggled to speak to somebody about your issue... Logo are registered trademarks of Glassdoor, Inc Jan and have ignored it since various training.! Was also given a situation to assess my knowledge and he said it was a bit depressing you.