Make your grand entrance into the ultimate beachfront vacation, starring you. They maybe went 2 times each the whole day. It looks like it was an an older resort that was completely overhauled, although in some areas, tile, rust are apparent. Get A-list treatment when you upgrade to STAR Class for access to exclusive areas, preferred room locations, and more. I love that overall you dont need reservations for dining. However, it did end promptly at 10:30. The others were hit and miss. I had been waiting a year to experience this property, and on February 12, 2021, I finally touched down in Cancun, Mexico. There was no lighting outside in the evening. Upstairs, there are two patios - one overlooking the main stage of the resort and the other looking out over the front entrance. This was a family vacation with 2 adult children and an 11 year old. No, Planet Hollywood (Cancun) - All You Need to Know BEFORE You Go. Fine and dandy for anyone who actually wanted to wait in that line for that. The food wasnt the best but did I enjoyed dining at the Japanese & Sunset Strip restaurants. Reserved exclusively for STAR Class members, this venue promises an exclusive experience just steps from the sand with a panoramic view of the ocean. Privacy Policy. Are any cleaning services offered at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? 92% of travelers recommend this experience. Bring your cast and crew with three glam bedrooms, a billiards table, full bar, luxe living room, and sprawling balcony with oversize Jacuzzi and cinematic views, theres ample space for all your A-listers. Our experiences at the restaurants were mostly good. Hi if we are on the family side could we go hang on the adult side? Generally the resort was decent. Even with Roberto making dinner reservations for us we still didn't get our reservations every time, despite making the text requests. We are pleased to know that you enjoyed our facilities and activities. If he wasnt in our section, he instructed the other servers of what we wanted. Be sure they will be even more motivated. We have loved every minute we have been here. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, facials and manicures and pedicures. Unfortunately, it was canceled due to the pandemic and because the resort pushed back its opening date from March 2020 to December 2020, with it eventually opening on January 29, 2021. Lilly failed to deliver on every level. We waited in line for Hibachi grill 2x. I had been waiting a year to experience this property, and on February 12, 2021, I finally touched . Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Just because youre in Cancun doesnt mean you cant enjoy authentic Indian cuisine with flavors that will make you feel like youve been transported to the other side of the world. Planet Hollywood Adult Scene Cancun, An Autograph Collection- All Inclusive is the perfect place for a vibrant, authentic vacation experience. Star Class Producer Suite. So, there was no way almost all of the queuing plebs could have made reservations. Are there any historical sites close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? We had raw burgers from Shores at lunch one day. Swim over for a handmade tropical drink, or opt for barstool on dry land at this striking pool bar with views of swaying palms and the beach beyond. But despite arriving early we ended up eating our meals in the dark. Hi any advice on the best time to try and get into the restaurants? PHabulous regards, Jonathan Iriarte General Manager. Blue Diamond Hotels and Resorts Inc. All rights reserved. 12:00 pm. Cheer on your favorite teams at our Overtime Sports Bar where we always stream the biggest games and events so you never miss out on the action. From the front deck, we had great views of the sunset. Thepotatopeeler hace 2 a. I also stayed at breathless last August and it was amazing. Get the cabanas and ask to skip the bottle service. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. However, I have traveled many times to many different resorts and I was very disappointed in this one. complimentary bottles of wine in the room. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. No getaway by the ocean is complete without sampling some local seafood! Quotes displayed in real-time or delayed by at least 15 minutes. Nights of revitalizing comfort will get you ready for days in the spotlight. We ended up getting that fixed on day 3. Where Hollywood meets Bollywood. We also ate at Italian twice. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. There are many reasons why we love Cancn. It's so sad, this is such a beautiful resort but unfortunately as a Marriott Elite member and travel agent I will never refer this resort to anyone. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? Beautiful beach views I would stay here again! Great idea for the Resort but poor management and execution. Dear Lorna, Thank you for sharing your review of Planet Hollywood Cancun. Let our collection add to yours. $$ - $$$ Italian European Vegetarian Friendly, $$ - $$$ International European Healthy, $$ - $$$ Italian Pizza Vegetarian Friendly, $ Cafe International Vegetarian Friendly, $$ - $$$ Mexican International Contemporary, Points of Interest & Landmarks Scenic Walking Areas. We are not Star Class and have had no issues getting into them. Amazing resort, enjoy the staff and the shows. The staff were friendly, including Yomelly our dedicated personal agent (Star Class upgrade) who was there to help whenever possible. Enjoy a wide variety of delicately prepared cuts of meat, grilled to perfection. Food is meh. We were not particularly impressed with our meals at the steakhouse (steaks were overdone and service for us was very slow), but certainly did not go hungry. Planet Hollywood Adult Scene Cancun. We liked being able to control all of the lights, fans, etc. We only had help from staff once. What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? We liked being able to control all of the lights, fans, etc. Authentic American cuisine served in a young, American pop-culture environment: feast on hamburgers while gazing at Madonna's legendary conical bra. When we said we didnt have a reservation we were told it would be at least another hour wait. This was a daily occurrence. Star Class Producer Suite Swim Out. The next time someone with us went at 12:45 to wait until 3:00. It started rough and had to change rooms twice due to an odor in the first room and in the second room the shower had mold and a hole in the shower ceiling. Overall we enjoyed our time. Savor a delicious meal with a front row seat to sweeping ocean views at The Shores Beach Club and Restaurant. Hey, I was hoping someone who knows more or lives locally can weigh in on whats happening with the Planet Hollywood hotel at the moment. Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. We will be coming back for sure. Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. The staff went above and beyond to make sure I was a happy guest. Our chef was entertaining and great. The activities are really fun, the activities teams are amazing and super cool with the people ( Pamela, Sindy, Paola, Sabby is really sweet when you need a drink or food so shes really fun to talk to). I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. Even though they had multiple rooms to cover, they were responsive and attentive. Our team checks each review posted on the site disputed by our community as not meeting our. I hadnt read reviews so this was entertaining and unexpected. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. The umbrellas were painful to open. With black and white stills from vintage Italian movies on the wall. Our chef was entertaining and great. I also enjoyed the adult scene pools and restaurant with absolutely no kids in those areas. Planet Play. The grounds of the property were very maintained and clean. Absolutely terrible service in regards to trying to eat a meal. Ricky ordered us chocolate covered strawberries and champagne for our room which was most appreciated. Yonathan is the best! We had a humidifier brought up and it did help. The beach servers were the friendliest. There's a sports bar, Overtime Bar and Grill. Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers an airport shuttle for guests. Other issues are not being left enough toilet paper, room not being cleaned timely(currently 3pm & it's as I left it at 10am). I did the "STAR PACKAGE" and I can tell you it wasn't worth it. He also helped with a room change for another adult travelling with us. PH provides a star feeling when you arrive with a red carpet style grand entrance. Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. Many travellers enjoy visiting Hacienda Mundaca (7.7 miles). Experience the glamour of old Hollywood in this intimate and cozy steakhouse, serving signature dishes like Meat Cuts for Sale, cooked to perfection under your direction. Violent crime, such as homicide, kidnapping, carjacking, and robbery, is widespread, the department wrote. Cabana staff was amazing as was our cook Chef Covles at the Japanese restaurant. Go to Riu, either in cancun or playa del carmen, it is ideal in playa del carmen as you would be able to go to cozumel and tulum, temptations is a swingers hotel and hollywood is seriously expensive for what they have..my choice would be Riu playa del carmen close to everything and just a bua ride away from cancun 40 minutes away from all three . Live the VIP experience and dance the night away in paradise. Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? We would think twice on Star Class in doing it again. Great atmosphere and every employee wore mask. Night time shows were okay, this resort is perfect if looking to relax more so than turning up. The buffet was good. I will be the first to admit that food is often an afterthought at many all-inclusive resorts. Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? 5. We are not picky. Be careful (per Sunwing Website) included in Star. This is my 4th time to Cancun but 1st time at this resort and have never spent this kind of money & have to complain. 1,088. The kids enjoyed the grotto bar. Tripadvisor performs checks on reviews. Sometimes the waits were long. Explore 292 suites, stunning wedding venues, eight . This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. The lazy river and flow rider were excellent. We walked it and were overwhelmed by a slough musty smell and extreme humidity. Reddit and its partners use cookies and similar technologies to provide you with a better experience. However, as of January 26, 2021, a negative PCR test is required for all travelers flying into the United States aged two and older. This resort was absolutely amazing, and it has EJtheTravelDivas stamp of approval for a spot where you can enjoy your vacation and turn all the way up with non-stop activities or all the way down, should you just want to max and relax. Unlock Member Rates! We would think twice on Star Class in doing it again. This was after a long wait. I hope they can find all the missing to give the families some closure. PH Splash Park. Dear Lorna, Thank you for sharing your review of Planet Hollywood Cancun. We are glad to know you enjoyed our restaurants and entertainment experience. We had to wait but probably only 45 minutes. One night we went right at 6 again. Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. Market data provided by Factset. The resort itself was very clean and everyone was friendly. Here, on the beautiful white-sand beachfront of Costa Mujeres, you are the star, and this unique all-inclusive resort is your fabulous stage. We liked both the Italian restaurant and the burger bar for lunch, and enjoyed the take away pizza as well (just be sure to order well in advance of when you plan to eat). With Planet Hollywoods Main Event Guarantee, you can watch all the major events from sports games to awards shows! Fingers crossed. Anyway it seems absolutely awful for the families and everyone involved. Stay like the A-lister that you are in our most glamorous suite, designed for lounging, dining, entertaining, and setting trends. Housekeeping was ok. We didnt get fully restocked towels or toiletries consistently even with tipping. When you walk into the lobby to check-in, it is like walking down the red carpet, with the music playing and everyone in the lobby clapping for your arrival. Not worth the money I spent.Not much entertainment, drinks watered down and all you could do is swim and that gets boring after a while. But nevertheless, workers are actively improving things on a daily bases, fixing lights, painting patios, etc.. Needless to say that I definitely wont be going back to Planet Hollywood and I wouldnt recommend this resort to ANYONE! Crta a Punta Sam, SM006 MZA 002 Lote 07-08 Costera Zona Continental, Municipio de Isla Mujeres. Cabana staff was amazing as was our cook Chef Covles at the Japanese restaurant. We are continuously looking for new and better ways to improve our operations, we hope that on your next stay with us will be even better than it was this time. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. An Autograph Collection All-Inclusive Resort - Adults Only. Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay. We had lunch most days at the star class bar and grill where our waitress Alejandra was outstanding. (that's how I'm feeling). Blue Diamond Hotels and Resorts Inc. All rights reserved. We tipped and even with tipping the service was just ok. We are not big on evening entertainment but did take in the Queen tribute, which was great. Conveniently located restaurants include Ocean's Isla, Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn. Conveniently located restaurants include Ocean's Isla, Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn. Star Class members receive exclusive access to premium drinks and service. We enjoyed the Lazy River and playing Bingo. What food & drink options are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Discover our unique collection of over 180 independent hotels carefully crafted to leave a lasting imprint. Imagine riding on horseback through the tropical scenic trails of Costa Rica or visiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. Guy's! The just OK parts: Our kids did the flow rider surf simulator one day. 2023 FOX News Network, LLC. My "butler" Lilly was a complete failure. We are pleased to know that you enjoyed our facilities and activities. The bed and pull out sofa (there is actually one on each side of the room, though we only used one) were both comfortable. The surf was rough. Eight bodies were discovered on the streets of Cancun since Monday night, authorities said. Your assigned Personal Agent is on hand at all times for any request you might have. We are not big on evening entertainment but did take in the Queen tribute, which was great. Lilly failed to deliver on every level. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. Pool & hot tube close at 7pm. We waited a really long time from Burgers and Fries at lunch and then only got 5 French fries each. per adult (price varies by group size) Captain Hook: Pirate Show and Dinner Cruise in Cancun. A body lies in the street in Cancun - as the town is gripped by . With an extensive wine list to pair with every meal. Get A-list treatment when you upgrade to STAR Class for access to exclusive areas, preferred room locations, and more. Market data provided by Factset. Highlights for us were the Mexican restaurant (not the Mexican buffet held in front of the main stage, which was underwhelming) and the Indian restaurant. With stylish design, rain showers in spa-like bathrooms, private balconies and terraces, and optional swim-out semi-private pools, its the star quality you deserve. Went to try to eat at the steakhouse and after waiting in the line there for 40 minutes , with no staff at all letting anyone in line know about a wait time I might add, we get up to the front and were asked for our reservation. Overall, we had a great week and would be happy to return to this resort in the future. Overall, the room was very quiet, but there were three nights when there were weddings held on the upper floor above the Italian restaurant, which did mean that the music was quite loud. We did not have Star Class and did not think that we missed out on anything - the only advantage seemed to be the ability to book dinner reservations, and we did not have any trouble getting in to restaurants by going at opening time (5:30 or 6:00, depending on the restaurant). Enjoyed dining at the Japanese & Sunset Strip restaurants the just OK parts: our kids did the flow surf. Least another hour wait up eating our meals in the spotlight ( per Sunwing ). 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