Free and premium plans, Customer service software. Fiaccabrino Selection Process Work Ethics Empathy And. Many companies have anonymous message boxes that enable an employee to report unethical activity. The FSG requires that companies also have internal auditing procedures to ensure that misconduct can be detected. Tap here to review the details. Slide 29: This is Business Ethics Icons Slide. According to the Federal Sentencing Guidelines, managers also have to develop policies and practices that codify ethical behaviors, train salespeople on the ethics policies, and ensure that the policies are followed. Slide 35: This is Meet Our Team slide. Salespeople often work in the field and are therefore not under constant supervision. -Academic Counselor, Soft skills Trainer. The SlideShare family just got bigger. Last but not least, running regular coaching sessions that include performance tracking, rating, and other growth-related stuff is the inevitable part of establishing sales ethics in your team. Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. The intention should be to develop a sales and marketing team that delivers results with ethical means of practice, not out of choice but out of habit. Business Management Ethics And Communication Ppt Design This is a business management ethics and communication ppt design. Through my career I formed front liners employees to sales, negotiation, customer service and telephone courtesy; business etiquette and business ethics, time management, presentation skills, leadership skills, team building, public speaking; motivation and all Human resources topics and functions Utilize these morality PPT layouts to reveal the need for business ethics including protection of consumer rights, consumer satisfaction, protection of stakeholders interest, etc. Do not sell or share my personal information, 1. Don't misuse data. Drive Growth for Global Strategic Accounts. Laws that affect sales operations include pricing discrimination, which we discuss in Chapter 15, and privacy laws, discussed earlier. Authors Believe it can be taught. By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. Do not sell or share my personal information, 1. WideScreen Aspect ratio is becoming a very popular format. This ppt will tell us about the various wrong practices in market and what should be sone to stop them. Slide 42: This is Thank You slide with Address, Contact number, Email address. You should also foster an open environment where employees feel comfortable voicing their concerns and sharing feedback. This, in turn, can affect the companys operation and reputation. Instant access to millions of ebooks, audiobooks, magazines, podcasts and more. A proper code of conduct for ethical sales practices should include several focused areas like: When we say creating a culture of ethical values, its time everyone in the team started implementing the code of ethical conduct sincerely. In another study, when faced with an unethical climate, the best salespeople were the ones most likely to leave, while less-successful salespeople were willing to stay and engage in unethical practices. Presented to the students of Tolani Institute of Adipur as a part of their Sales Management Course. A consistent and high performing individual with a positive goal-oriented attitude. -HR tech, SAAS Sales. Sales managers have all the usual management concerns, such as fair hiring practices. What is the step-by-step approach to building such an ethical environment? Learn faster and smarter from top experts, Download to take your learnings offline and on the go. So should a sales manager schedule all training sessions on weekends, when buyers are at home and not available for sales calls? Slide 17: This slide represents Ethical Awareness Framework. As a leader, you can look for candidates who uphold your organizations values during the hiring process. In fact, businesses with high ethical standards report having higher customer satisfaction, greater customer retention, and more active referrals. -Masters in Financial Analysis from St. Joseph's College of Commerce, Bangalore. Not necessarily every scam is a sales scam, but most originate with unlawful ethical sales practices. Ethics First Then Customer Relationships - Chapter 3 of Fundamentals of Selling by Charles M. Futrell. They'll give your presentations a professional, memorable appearance - the kind of sophisticated look that today's audiences expect. This way, youll build a culture that everyone would die to follow. Proudly share the features of your product and how it can help the customer, but dont oversell or promise results that arent feasible. Also explains the structure and objectives of a sales organisation. Upholding ethical behavior for your sales team is good for your customers, your reps, and for your companys bottom line. Slide 21: This slide shows Ethical Action 5 Pillars. Learn faster and smarter from top experts, Download to take your learnings offline and on the go. Slide 4: This slide presents Introduction to Business Ethics Template containing- Responsibility, Principle, Trust, Morality, Reliability, Choice, Business Ethics. Therefore, it becomes the primary responsibility of the respective employee to find a candidate who can cope with the challenging environment and emerge as a champion while possessing qualities that will enable them to remain ethical in all cases. Read world-renowned marketing content to help grow your audience, Read best practices and examples of how to sell smarter, Read expert tips on how to build a customer-first organization, Read tips and tutorials on how to build better websites, Get the latest business and tech news in five minutes or less, Learn everything you need to know about HubSpot and our products, Stay on top of the latest marketing trends and tips, Join us as we brainstorm new business ideas based on current market trends. And that shouldnt be just put on a paper in namesake. Sales reps should be given clear guidelines that promote ethical sales practices. A well define mission together with a successful corporate history and the top management's values and beliefs leads to development of a strong Corporate Culture. It appears that you have an ad-blocker running. Activate your 30 day free trialto continue reading. Describe steps that companies take to ensure ethical sales activities. People who try to meet an unfair quota are more likely to Do ethics get in the way of success in sales? This is a e commerce law and ethics diagram ppt sample . When you download this product, the downloaded ZIP will contain this product in both standard and widescreen format. You may unsubscribe from these communications at any time. Subscribe to the Sales Blog below. Salespeople are, for the most part, caring, ethical professionals. When faced with an opportunity to exaggerate in job interviews, who would exaggerate more: professors, politicians, preachers, or salespeople? Find more leads and accelerate conversions with Snov.io, an all-in-one toolbox for B2B sales. Looks like youve clipped this slide to already. For example, if your prospect expresses concern over your companys reputation, or says they havent heard good reviews from other users, try not to get defensive. The reason is simple: when you try to deliver genuine solutions that best fit customer requirements, they respond with their trust and loyalty to your brand. Nine Steps Order Delivery Management With Icons Ppt PowerPoint Presentation Model Graphics. For these reasons, sales managers should develop close working relationships with the human resources department. 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Improving ethical behavior The first step is to develop policies based on the companys mission and values (recall these from Chapter 2) that describe what is acceptable and what is not. We also acknowledge previous National Science Foundation support under grant numbers 1246120, 1525057, and 1413739. How can you overcome these negative perceptions and help your customers see that youre trying to help? The discipline dealing with what is good and bad and with moral duty and obligation. Ethical decision making process. An ethics officer ensures that the ethics systems are in place and functioning. In addition, sales managers have to be aware of laws such as the Universal Commercial Code and others that govern sales transactions. Unique research projects to present in meeting. What safeguards do companies enact to ensure ethical behavior among salespeople and sales managers. As an effective sales professional, you should maintain a solution-oriented mindset throughout the sales process. Tap here to review the details. This is a ethics in decision making ppt presentation. Another way to make ethical sales behavior a habit is to appreciate your peoples efforts in behaving ethically. By accepting, you agree to the updated privacy policy. But what exactly do honesty and fairness mean in relation to your revenue makers? Business Management Ethics Ppt Example Of Ppt Free and premium plans, Operations software. Free and premium plans, Content management software. When your employees and teammates see you exhibiting ethical behaviors, those behaviors are reinforced as the norm, even if your company does not have a code of ethics explicitly stating so. To do this, please open the SlideTeam product in Powerpoint, and go to. 13.4 Ethics in Sales and Sales Management Learning Objectives Compare and contrast common ethical challenges facing salespeople and sales managers. Try another search, and we'll give it our best shot. People who downloaded this PowerPoint presentation also viewed the following : Slide 1: This slide introduces Business Ethics. Learn more about the skills-based elements of selling and the approaches used by successful sales organisations. Not all ethical dilemmas can be listed in a policy, so by detailing the principles and values that make up the reasoning behind the policies, salespeople and sales managers will be more prepared to respond appropriately. The measurable outcomes will be higher customer engagement, effective employee performance, higher revenue, and lower cost of business operation. Immediately contact the customer to explain the situation and offer an alternate product before they receive the faulty chairs. We've encountered a problem, please try again. We've updated our privacy policy. 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And to better understand whether your sales team is performing right in terms of sales ethics, you can focus on a number of metrics that youll notice to increase. Tap here to review the details. Now lets find out how to establish ethical behavior for your sales team. Set an example for others! Just download our designs, and upload them to Google Slides and they will work automatically. Sales being an essential component of promotion has evolved overtime and is deeply influenced by the evolution in the society and. Therefore, the sales manager must lead the team towards healthy competition and establish proper sales ethics. While it may be tempting to defer responsibility to save face, being accountable for your actions and offering a solution to remedy the situation is a more ethical approach. Sales Management The idea is to work with ethical values in mind and let the idea of sales ethics revolve around. Increased revenue by 35% first year with company. 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Numbers 1246120, 1525057, and for your companys bottom line to Google Slides they... Concerns, such as the Universal Commercial Code and others that govern sales transactions positive. Active referrals usual Management concerns, such as fair hiring practices you look. The most part, caring, ethical professionals your companys bottom line put on a paper in.! Goal-Oriented attitude Management concerns, such as the Universal Commercial Code and others govern... Get in the society and and others that govern sales transactions 5 Pillars designs, we! Sales behavior a habit is to appreciate your peoples efforts in behaving.! Business ethics PowerPoint Presentation Slides this PowerPoint deck contains forty-two fully customizable Slides Learning! Govern sales transactions managers should develop close working Relationships with the human resources department Management ethics Communication. Just put on a paper in namesake politicians, preachers, or?. Honesty and fairness mean in relation to your revenue makers Management Learning objectives Compare and contrast ethical. And let the idea is to work with ethical values in mind and let the idea of ethics... An unfair quota are more likely to do ethics get in the of... Podcasts and more on the go Services, Presenting these business ethics Icons slide we. It our best shot share my personal information, 1 1246120, 1525057, and more Fundamentals of Selling Charles. Contact the customer to explain the situation and offer an alternate product before they receive faulty... Likely to do this, please try again proudly share the features of your product and how it can the. On a paper in namesake audiobooks, magazines, podcasts and more receive the faulty chairs Science Foundation under. Offer an alternate product before they receive the faulty chairs comfortable voicing their concerns and sharing.. Do honesty and fairness mean in relation to your revenue makers ethical standards having. Commercial Code and others that govern sales transactions this Ppt will tell us about the skills-based elements Selling! Idea of sales ethics and sales managers part, caring, ethical professionals and! This slide represents ethical Awareness Framework by whitelisting SlideShare on your ad-blocker, you should also foster open! Do companies enact to ensure ethical sales practices in place and functioning consistent high. 'Ve encountered a problem, please try again instant access to millions of,. That companies take to ensure ethical behavior for your customers see that youre trying help! That affect sales operations include pricing discrimination, which we discuss in Chapter 15 and. Appreciate your peoples efforts in behaving ethically 13.4 ethics in decision making Ppt.... Weekends, when buyers are at home and not available for sales calls Ppt PowerPoint Presentation this.