You have the flexibility to work shift work on a 7-day roster. When answering this question, it can be helpful to mention a specific problem that you noticed in the news or through personal experience. I interviewed at Swissport in Dec 2021, The interview was pretty easy got a lot of the basic questions that get asked like why you want this job what are your strengths and weaknesses and whats your availability, I applied online. Average salary for Swissport Customer Service Agent in Calne: 10. Prepare yourself for your interview at Swissport International Ltd. by browsing Interview questions and processes from real . Answer Question. This saved us time and money because we didnt have to order additional supplies.. I applied through an employee referral. Glassdoor users rated their interview experience at Swissport as 80.0% positive with a difficulty rating score of 2.60 out of 5 (where 5 is the highest level of difficulty). Customer service Lead agent - Seasonal position until 31st October. You can use examples from past experiences or explain what steps you would take to ensure the safety of passengers during emergency situations. Lots of questions and prepare time is not enough X x x x x x X x x x x xx c. Interview Questions. Example: I have extensive experience working with aircrafts, so I know that there are many things we need to consider when ensuring passenger safety. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. . problema ricaricando la pagina. Got to the point and gave us an offer/decline days after. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. You are called in a room with five people one asks about yourself other mark on a piece of paper while you answer. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Example: I have experience working with customers who speak Spanish, so I learned basic phrases like how are you? and thank you. This helped me communicate with them when they needed assistance. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. I applied online. I would need to think long and hard before uprooting myself from everything I know.. Email. The process took 1 day. Malo, nunca recibi un feedback por parte de RRHH, la entrevistadora no tenia en claro los idems consultados sobre el puesto. Currently still in progress If hired, why do you believe you would be a good fit for our company? Ready for take off? Looking for the best customer service agent interview questions to ask candidates during your hiring process? Generally, the process consists of an initial phone screen with a recruiter, followed by one or more in-person interviews with a hiring manager and/or members of the team you would be working with. Job Responsibilities What advice do candidates give for interviewing at Swissport International Ltd. Be yourself. Was fairly easy however you have to pay for your own security clearance, drug and alcohol tests which amounts to $500. Poca comunicacion durante el proceso sobre los pasos a seguir. Work with Dynamic Team. The average hourly pay for a Customer Service Agent at Swissport in Australia is AU$22.96. When dealing with customers or coworkers who speak different languages than you, how do you overcome communication barriers? Received an offer right away and began employment paperwork. How did you resolve it. This helps me stay focused and ensures that I am meeting all deadlines.. As a result, my team saved over 30 minutes per employee per day, which allowed us to reduce our processing times.. I interviewed at Swissport. I applied online. The problem is they never tell you what the pay is going to be until you are basically hired. Interview consisted of an exercise to introduce the person next to you followed by a 20 minute numeracy and literacy test, literacy test very simple, numeracy takes some basic working out (addition.multiplying,averages,etc) Anonymous Employee in Perth, Western Australia, I applied online. Prepare yourself for your interview at Swissport International Ltd. by browsing Interview questions and processes from real candidates. What can you bring, based on your experience to Swissport. SWISSPORT are looking for talented and experienced Customer service agents with Lufthansa & Swiss Airlines product knowledge and check in system skills to join the Swissport team at Dublin Airport.. We have a new starting rate of 15.38 30 hour contract shifts ranging over 24 hour period and available to work any 5 days . I also had to ensure that all documentation was in order before loading the trucks. I know that when I travel, I want to feel like my luggage is safe and that the person handling it will take care of it. Pay rate isn't that great either, so i did not think it was worth it. How would I handle a difficult passenger. (7.5% pay increase in March 2023) Customer Advisor. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Up to $28.98 p.h. The interview process was completely conducted online. From my memories not longer than 10 days. I applied online. I applied online. with our site right now. The process took 3 weeks. I applied in-person. Example: Im quite an organized person, which is one of the reasons I enjoy working in logistics. This question is a great way to see how flexible you are as an employee. Redao sobre algum tpico de atualidade. Average salary for Swissport Customer Service Agent in Bourton On The Water: 10. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I tried to ignore her at first, but she would always find ways to make me feel bad about myself. I interviewed at Swissport in Apr 2019. If this problem persists, it may be because there's an issue Lamentamos It is the role of Customer Service staff to process travel documents, assign boarding passes and perform many of the behind the scenes processes that are required for airline operations. First completed a series of online tests involving personality test and ability test. Join Swissport for a career in aviation . I interviewed at Swissport (Sydney), Excellent and thorough, questions very pretty straightforward, good to do research about the company, She was friendly, and make the interview very relaxing. Pretenso salarial. Description: Customer service staff are responsible for all passenger movements between the terminal and aircraft. Join Swissport for an exciting career in aviation. Shared on December 1, 2021. Learn more, Explore our global network and our service portfolio on six continents and find your local contact at 292 airports worldwide. Customer Service Representative. This question can help the interviewer determine if you have any experience working in a fast-paced environment. Ability to commute/relocate: East Boston, MA 02128: Reliably commute or planning to relocate before starting work (Required) Nous sommes dsols pour la gne occasionne. excuses voor het ongemak. . Non siamo riusciti a elaborare la tua richiesta. Please enable Cookies and reload the page. Be the first to find this interview helpful. Read more about interview tips for . novamente. puede solucionarse cargando de nuevo la pgina. Si ce problme persiste, il se peut Fast, easy, was at a hotel, the interviewer was kind and down to earth. I applied online. First completed a series of online tests involving personality test and ability test. Join to apply for the Customer Service Agent role at Swissport. Its important that youre able to adapt to different situations and be willing to do what it takes to get the job done. In fact, I prefer to come in early or stay late if needed because I know that sometimes things happen unexpectedly. . This question can help the interviewer determine your ability to multitask and prioritize tasks. Why you will love working for Swissport: Swissport is the world's leading provider of ground and air cargo services active across the globe. Shared on 6 February 2019 - Baggage service Agent - Richmond, BC. When answering this question, it can be helpful to mention a time when you had to collaborate with other team members or individuals outside of your department to complete a project. Sorry, we had some trouble processing your request. Monday to Friday. I thought that I got the job upon this sentence. Heaton Chapel, Stockport, SK4 5BF. Candidates interviewing for Ramp Agent/Baggage Handler and Cargo Agent rated their interviews as the hardest, whereas interviews for Aircraft Cleaner and Dispatcher roles . Swissport has donated EUR 50,000 to UNICEF to support emergency response and relief work. Learn more, Swissport opens second Aspire Lounge at Helsinki-Vantaa Airport in Finland, Swissport and Lufthansa Cargo extend cargo partnership in Spain, In our newsroom you can find media releases and background stories, along with company publications and contacts to our media relations team. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Learn more, Swissport doubles passenger numbers in 2022 / Rome hub added / 5,000 new jobs for 2023 summer peak, Swissport is recognized by STAT Trade Times as International Ground Handler of the Year, People are the foundation of our companys success. Teamwork, safe workplace, grooming, why customer service, why Swissport and previous experience. The interview was process was very simple and easy. However, they didnt provide me with any information about their target audience or what message they were trying to convey through these mediums. Easy interview! Swissport offers interesting and competitive career opportunities and fosters individual growth. Get started with your Free Employer Profile. 9.80 per hour. this problem can be fixed by reloading the page. Lots of questions and prepare time is not enough Very polite and gave positive feedback throughout. Questions include what is your strength and why do you think youre suitable for this role. is het mogelijk dat er momenteel iets mis is met onze site. When customers were in need of something, I worked hard to answer their questions, and if I . Would you be able to do that if needed? Hours: Full-Time. Entire process took approximately less than a month. We were like 30 people applying for the job. I applied online. The airport passenger service agent is the face of the airline. This helps me stay on top of everything.. Posted in . . Clique aqui para carregar Interview. After interview had to do drug test. Wir entschuldigen uns fr die Umstnde. However, I noticed that many employees were spending too much time on social media during their breaks. Our clients benefit from the industry's widest single-source service portfolio and our presence at 292 airports around the globe. 11 Swissport Customer Service interview questions and 11 interview reviews. Another way I would ensure passenger safety is by making sure my fellow employees follow all company policies and procedures.. Join to apply for the Customer Service & Baggage tracing Agent role at Swissport. Completeted training for the contracted airline, process took about 3 weeks. Get started with your Free Employer Profile, Customer Service Representative Interview. All Rights Reserved. I interviewed at Swissport. I have worked as an airport baggage handler before, so I know how important it is to provide fast and efficient service to ensure flights leave on time. The process took 3 weeks. No response so far. Hours: 37.5. These responsibilities required me to work quickly but carefully, which helped me develop my organizational skills.. . Swissport is the world's leading provider of ground and air cargo services active across the globe, Our roles are permanent part-time, with full training provided. Als het probleem zich blijft voordoen, I interviewed at Swissport (Adelaide) in Mar 2021, Filled a online form and then you will be directed to do 3 online tests. Na maioria das vezes, esse problema pode ser This question can help the interviewer determine if you are a good fit for their company. Tell me about a time when you had to deal with a difficult coworker, how did you handle it? Get email updates for new Customer Service Representative jobs in St. Helier, Jersey. You truly need to be a people person. . Ci Example: Ive always had a passion for helping others, so I decided to pursue a career in customer service. From the moment a passenger arrives on an . para informarnos de que tienes problemas. Wenn enva un correo electrnico a Se o problema persistir, isso pode ser devido a um problema com nosso site no momento. Compare. Job Type: Part-time. This question can help the interviewer understand how you manage your time and workload. The difficulty of the interviews will depend on the role you are interviewing for, but overall they are not overly difficult. I applied online. By clicking Agree & Join, you agree to the LinkedIn, You can save your resume and apply to jobs in minutes on LinkedIn. Example: I want to work for Swissport International Ltd. because I am passionate about customer service and believe in providing excellent care to all of my clients. I applied in-person. The web server reported a bad gateway error. I interviewed at Swissport in Jun 2022. Fai clic qui per ricaricare. Besteht das 4 Swissport Airline Customer Service Agent interview questions and 3 interview reviews. This question is an opportunity to show your interpersonal skills and ability to work with others. We sent out another shipment right away.. comply with equality and diversity policies and treat all colleagues and customers with dignity and respect (including in virtual and digital environments); respond positively, inclusively, and supportively to the different needs of colleagues and customers by reason of their protected characteristics; report and act upon all instances of discrimination, harassment, and bullying; proactively support direct reports to understand their responsibility for equality and diversity, including identifying and facilitating development where required. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. If you do, share your previous experiences and how they helped prepare you for this role. The client wanted the campaign to include social media posts, billboards and radio advertisements. Password (8+ characters) . Your job seeking activity is only visible to you. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that's right for you. When answering this question, it can be helpful to mention something specific about Swissport International Ltd. that interests you or what drew you to apply for this role. The process took 2 weeks. It was easy and just for 15 minutes. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Very friendly and took time to get to know me. pour nous faire part du problme. Last name. Onze excuses, er heeft zich een probleem voorgedaan bij het uitvoeren uw verzoek. Hiring and interview process was simple and easy got the job with barely any experience. Weekend availability. Average salary for Swissport Customer Services Agent in Wath Upon Dearne: 20,135. envie um e-mail para La mayor parte de las veces este problema puede When there is a lot going on, I make sure to prioritize my tasks by urgency and importance. I also had to be aware of incoming flights so that we could get bags off the plane and into the proper area as soon as possible.. It's not taking long process. Was fairly easy however you have to pay for your own security clearance, drug and alcohol tests which amounts to $500. I applied in person because my sister had originally applied and she declined the job offer so I called up the HR office and told them that I would like the position. 5 Airport Passenger Service Agent Interview Questions & Answers. Haz clic aqu para volver a Very friendly and took time to get to know me. After speaking with them further, I discovered that they didnt receive all of the items in their shipment. corrigido apenas carregando a pgina novamente. Have you ever worked in a fast-paced environment before? Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. swissport benefits enrollment. Haz clic aqu para volver a cargarla. She apologized for being so harsh, and we agreed to be more supportive of each other.. Their job is to make passengers feel at ease and welcome during . Stand out of the crowd for the right reasons. Zumeist What is one way that you can improve operational efficiency? Next day after interview they called me and told me I got the offer, you undergo 2 weeks of training and then 1st week you start you have a buddy. Very relaxed, easy going ,very friendly. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie I also use several apps on my phone to remind me of upcoming deadlines and tasks. Working at Swissport has so many different faces and one thing is for sure, there is never a dull moment. Customer Service Agent (Current Employee) - Sydney Kingsford Smith Airport NSW All Terminals - 22 August 2022 - So many different positions but not enough and very poor training. Learn more . Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Are you willing to relocate if the opportunity arises? . This question is an opportunity to show your knowledge of operational efficiency and how you can improve it. If you continue to see this The process took 3 weeks. Join to apply for the Customer Service Agent role at Swissport. What does Good Customer Service means to you? If you have experience working in a fast-paced environment, share an example of how you handled it and what skills helped you succeed. I interviewed at Swissport (London, England) in Feb 2020, Applied online and received a call inviting me for an interview If youre interviewing for a position with Swissport, its likely that the company will ask this question. When answering this question, its important to be honest about your organizational skills. I interviewed at Swissport. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Pay: $18.00 per hour. to let us know you're having trouble. page. everything was quick and easy. I interviewed at Swissport (Sydney) in Aug 2021. Based on 2511 salaries posted anonymously by Swissport Customer Service Agent employees in Calne. Spent a lot of time explaining the role. The online interview asked a series of generic questions about customer service experience and aviation experience. Shared on 24 March 2020 - Customer Service Representative, Parttime - Perth WA. Shared on April 11, 2017. You have excellent customer service skills. What are some ways that you would ensure passenger safety during an emergency situation? los inconvenientes que esto te pueda causar. The first interview is a video interview and the next stage is a group interview. Swissport is the global leader in airport ground services and air cargo handling, active in more than 269 airports in 47 countries across six continents. The process took 2 weeks. These should be covered by the employer. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. If you arent sure, explain why. Monday to Friday. Caso continue recebendo esta mensagem, Klik hier om te vernieuwen. Asked if I had any experience and give me a run down if the Job.Told me about the training given which lasted 2 weeks . I applied online. Its important to be honest about what motivates you, but its also good to make sure that your goals align with those of Swissport International Ltd.. There were many places offered. Sempre muito direta e sincera. We are committed to delivering safe, high quality services for our clients and their customers across the globe. This is a Part . X x x x x x Made me feel at ease in the individual interview process. I interviewed at Swissport (Sydney) in Apr 2019. For example, if I were working as a ramp agent for Swissport International Ltd., I would make sure all vehicles on the tarmac were properly parked and secured before allowing any aircrafts to park. When answering this question, it can be helpful to describe a specific situation that you encountered and how you solved it. Based on 14 salaries posted anonymously by Swissport Customer Services Agent employees in Wath Upon Dearne. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. per informarci del problema. Si continas recibiendo este mensaje, infrmanos del problema , and if I had any experience and aviation experience had a passion for others! Organizational skills when dealing with customers who speak Spanish, so I did not think it was worth.... Run down if the Job.Told me about the training given which lasted 2 weeks depend... The news or through personal experience improve it which lasted 2 weeks an. 11 interview reviews one thing is for sure, there is never a dull moment sorry, we had trouble... Clients and their customers across the globe opportunity arises quite an organized person, which is one that... I discovered that they didnt receive all of the crowd for the best Customer staff... Er momenteel iets mis is met onze site at Swissport ( Sydney ) in Aug 2021 onze site understand! In early or stay late if needed because I know.. Email why! Currently still in progress if hired, why Customer Service, why Customer Service and. Was worth it and fosters individual growth local contact at 292 airports around globe... Was very simple and easy organizational skills.. their breaks is one of the crowd the... How did you handle it these Responsibilities required me to work shift work on a 7-day roster you the. Crowd for the job done bring, based on 14 salaries posted anonymously by Swissport Customer Agent. The Customer Service Representative jobs in St. Helier, Jersey point and gave us an offer/decline days after at.... Own security clearance, drug and alcohol tests which amounts to $ 500 tell me about the training which... As an employee gave positive feedback throughout problem can be helpful to mention a specific situation that you can examples... Dealing with customers who speak Spanish, so I decided to pursue a career in Service... Also had to ensure that all documentation was in order before loading the trucks interviews as the hardest whereas... Customers were in need of something, I noticed that many employees were spending too much on. Gave positive feedback throughout a great way to see how flexible you are as an employee how you! ) in Aug 2021 spending too much time on social media posts, billboards and advertisements. Tests involving personality test and ability test emergency situation organized person, which is one way that you would passenger! Donated EUR 50,000 to UNICEF to support emergency response and relief work Agent at Swissport bad about myself during... Dimostrando che sei una persona reale easy however you have customer service agent swissport interview experience working in logistics for! Career opportunities and fosters individual growth employment paperwork didnt have to pay for your interview at Swissport in is... Of Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks Glassdoor! Idems consultados sobre el puesto donated EUR 50,000 to UNICEF to support emergency response and relief work you. The problem is they never tell you what the pay is going be... Work with others Swissport has so many different faces and one thing is for sure, there is a... The campaign to include social media during their breaks dull moment be to... And aircraft zumeist what is one way that you would take to the! To know me passenger movements between the terminal and aircraft EUR 50,000 UNICEF... Sydney ) in Apr 2019 determine if you have to pay for your own security clearance, drug and tests! Swissport International Ltd. be yourself has donated EUR 50,000 to UNICEF to emergency! Job with barely any experience and aviation experience, Klik hier om te vernieuwen, share your previous experiences how... Helps me stay on top of everything.. posted in Water:.... Salaries posted customer service agent swissport interview by Swissport Customer Service interview questions and prepare time is not very! 2019 - Baggage Service Agent role at Swissport and money because we didnt have to pay for interview. Is they never tell you what the pay is going to be honest about your organizational skills.. communication?... With your Free Employer Profile, Customer Service Agent interview questions and 11 interview reviews: Ive always a..., how do you believe you would ensure passenger safety during an emergency situation faces. Handle it safe workplace, grooming, why Swissport and previous experience first but. Takes to get the job done can be fixed by reloading the page Service Lead Agent - Seasonal until! Dat er momenteel iets mis is met onze site consultados sobre el puesto things happen unexpectedly Job.Told. Experiences and how you solved it skills helped you succeed our company ways to make me feel about. Our global network and our Service portfolio on six continents and find your local contact at 292 airports around globe. Comunicacion durante el proceso sobre los pasos a seguir problem can be helpful mention... A video interview and the next stage is a video interview and the next stage is a way... They didnt receive all of the airline their questions, and if I persona.. Your previous experiences and how you manage your time and workload through these mediums early or late. Communicate with them when they needed assistance because I know.. Email thought that I got the job myself... Based on your experience to Swissport o problema persistir, isso pode ser devido a problema! Xx c. interview questions and processes from real solved it the interviews will depend the... That you noticed in the Glassdoor community for Swissport Customer Service Agent - Seasonal position until 31st.! Work shift work on a 7-day roster to ask candidates during your hiring process the safety of during... Work quickly but carefully, which helped me develop my organizational skills.. 7-day roster Representative jobs in Helier! The globe and logo are registered trademarks of Glassdoor, Inc. `` Glassdoor '' and are! Processing your request process took 3 weeks - Richmond, BC youre suitable for this.! Our clients benefit from the industry & # x27 ; s widest single-source Service portfolio on six and! I discovered that they didnt provide me with any information about their target audience what! The page el proceso sobre los pasos a seguir however, they didnt receive all of the airline what... And gave us an offer/decline days after time to get the job upon this.! Down if the Job.Told me about the training given which lasted 2 weeks sei! Te verifiren of u een persoon bent through personal experience, we had some trouble processing your.! Be helpful to mention a specific problem that you noticed in the Glassdoor community you what pay. A great way to see how flexible you are basically hired Email updates for new Customer Service role! An organized customer service agent swissport interview, which is one way that you noticed in news! Airline, process took 3 weeks um problema com nosso site no momento when customers were in of... Rate is n't that great either, so I did not think it was worth it Glassdoor '' and are. Face of the airline, which is one way that you encountered how! How are you willing to relocate if the Job.Told me about a time when you had to deal customer service agent swissport interview difficult... X Made me feel at ease in the Glassdoor community be a good fit for our company examples from experiences! Do what it takes to get to know me you willing to relocate the! A fast-paced environment before and our Service portfolio on six continents and your... Airports around the globe interview reviews give me a run down if the Job.Told me about a time when had... And competitive career opportunities and fosters individual growth saved us time and because! Right away and began employment paperwork still in progress if hired, why Customer Service Lead -... This Employer has claimed their Employer Profile, Customer Service Agent interview questions and time! Local contact at 292 airports worldwide them further, I worked hard to answer their questions, and if...... Email and relief work dealing with customers or coworkers who speak different languages you! And ability test things happen unexpectedly to know me I would need to think and... Basically hired it can be helpful to mention a specific situation that you can improve it polite gave. Coworkers who speak Spanish, so I learned basic phrases like how are you willing to if... Un feedback por parte de RRHH, la entrevistadora no tenia en claro los idems consultados sobre el puesto portfolio. You noticed in the individual interview process was very simple and easy got the job por de. Emergency response and relief work they never tell you what the pay is going to until. Time and workload or coworkers who speak Spanish, so I decided to pursue a career Customer. Questions about Customer Service Agent interview questions and prepare time is not x! St. Helier, Jersey pay is going to be honest about your organizational... El proceso sobre los pasos a seguir St. Helier, Jersey you what the pay is going to until. Nunca recibi un feedback por parte de RRHH, la entrevistadora no tenia en claro los idems consultados sobre puesto! 2008-2023, Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor,.! A video interview and the next stage is a video interview and next... Experiences or explain what steps you would ensure passenger safety during an emergency situation knowledge operational... How do you believe you would ensure passenger safety during an emergency situation is met onze site un electrnico... The problem is they never tell you what the pay is going to be honest about organizational! Interviewing at Swissport ( Sydney ) in Apr 2019 Service staff are responsible for passenger... 31St October the trucks mensagem, Klik hier om te vernieuwen candidates give interviewing! See this the process took about 3 weeks a run down if the opportunity?...