ncl refund for cancelled cruisencl refund for cancelled cruise

It is possible that flight times may be changed even after tickets are made available - we will contact you as soon as possible if this occurs. If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. The Guest knowingly and voluntarily accepts these risks as part of this Ticket Contract, including the risk of serious illness or death arising from such exposures, and/or all related damages, loss, costs and expenses of any nature whatsoever. For All Basic Fares: (Excluding Full World Cruises . Our privacy policy describes what data we collect online and offline and how we use, share, and secure that data. The Community list is available for inspection at http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. Without prejudice to any lien over your goods, you agree that we shall be entitled to prevent any baggage or goods belonging to or travelling with you from leaving the ship until all sums owed to us by you have been paid in full. Loss of or damage to luggage includes expenses which result from the luggage not having been re-delivered to the passenger within a reasonable time of the arrival of the ship on which the luggage was carried or should have been carried but does not include delays resulting from any labour disputes. In the event that we are found liable for the excursion on any basis, we are entitled to rely on all limitations and exclusions of liability contained or referred to in these Terms and Conditions. 14-Day Authentic Alaska - Southbound Cruise Tour | Deck Plans | Norwegian Cruise Line 20-Day Transpacific from Tokyo (Yokohama) & Alaska | Norwegian Cruise Line View All Results Where you book cruise only arrangements through a travel agent, your contract may be with us or with the travel agent depending on how your booking is made and whether you purchase other services such as flights from or through the travel agent in connection with your cruise. It is the responsibility of the guests concerned to ensure they are in a position to comply before making a booking with Norwegian. The costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of 50 per person transferring their place must be paid before the transfer can be made. Cabin luggage is luggage which the passenger has in his cabin or otherwise in his possession, custody or control. (4) Guests should note that airlines may not allow name changes or date changes on scheduled flights and that the flight booking may need to be cancelled and rebooked if a name needs to be changed. (6) Guest Testing Positive for COVID-19 During Cruise. Alterations may be necessary due to COVID-19 or other communicable disease/illness related measures - see clause 10(3) below. Please be aware that there may be enhanced screening/monitoring at exit and entry points in the UK, throughout Europe, and overseas which may delay embarkation or disembarkation. The Guest's personal data, which may include sensitive data, will be processed in accordance with our privacy policy, which describes how personal data may be processed, and which is available on the our website. (2) A binding contract between us will come into existence when we confirm your booking and provide a reservation number to you if booking direct or your travel agent receives confirmation of your booking and a reservation number from us by any means or your booking is confirmed by our website. Please also note that strict time limits apply for the commencements of proceedings in respect of any claim for damages arising from death or personal injury of a passenger or for loss of or damage to luggage. Our travel agents are not authorised to accept service of any legal proceedings. (2) Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any travel insurance policy you have. The cost of the transfers is payable with the balance of the cruise cost. (7) We and the operator of the transfer have the right to refuse access to the transfer in the event that you are or appear to be intoxicated or under the influence of alcohol or drugs or behaving in a manner which is causing or may cause distress, disturbance or danger to any person travelling on, or the driver of, the transfer vehicle or damage to any property. (4) Any change in the identity of the carrier, your departure airport, flight routing or flight timings will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these Terms and Conditions. (iv) the period within which you must inform us of your decision and what will happen if you dont do so (this period will depend on how quickly we need your response). The Regulation and the Athens Convention covers the liability of the carrier in respect of passengers, their luggage and their vehicles as well as mobility equipment, in the event of accidents during the course of carriage. (2) Agreement to Abide by Current COVID-19 Policies and Procedures. In addition to the above policies, all Norwegian Cruise Line voyages departing through March 31, 2021 can be cancelled up to two months in advance in order to receive a full refund under Norwegian . (3) We cannot guarantee accuracy at all times of information given in relation to any shore excursions or about the port/area you are visiting generally or that any particular excursion will take place. #2. (1) You may book with us directly by telephone on 0800 03102121 or via one of our authorised travel agents or our website www.ncl.com. Air tickets issued by our Air/Sea Department for passengers on our Air/Sea programs are refundable only to Norwegian Cruise Line. Except where indicated, advertised fares are per person, based on double/twin occupancy and include relevant government fees and taxes in the amounts current and applicable at the time of publication. Some airlines will allow pre-assigned seating requests only once the ticket has been issued and may make an additional charge for this service. In the event we are prevented from performing your contracted holiday arrangements as a result of unavoidable and extraordinary circumstances (see clause 11) and we notify you of this as soon as reasonably possible, we have the right to terminate your contract. Only the party leader should write to us. (2) We are also bonded with the Federal Maritime Commission in the USA. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. Complaints against Norwegian Cruise Line, headquartered in Miami, increased from 152 to 253 a 66 percent increase. You are strongly recommended to read this before booking as well as close to and in good time prior to departure. Insignificant changes are likely to include (but are not limited to) a change of confirmed cabin to another within the same cabin category or higher, airline, flight time of less than 12 hours, departure airport to another serving the same city, airport of destination or aircraft (if advised). Guests should pay attention to the conditions of chosen flights when confirming flight bookings. Claims involving luggage or personal possessions are subject to this clause. Please, however, bear in mind that no mini-safe is totally secure and consider carefully whether you need to bring the items in question with you on holiday. Such deviation shall not give rise to any liability on our part and shall not represent a significant change to the holiday. The first named person on the booking (party leader) must be at least 18 years of age except for bookings on itineraries that begin or end in North America or China or include ports of call in North America or China. Compensation arising from a shipping incident can go up to 400,000 SDR (approximately 425,000 or 486.000 as at 22 June 2018) unless the carrier proves that the incident occurred without his fault or neglect. (2) We will not be responsible, and you will not be entitled to any compensation, for any injury, illness, death, loss (including without limitation loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any nature whatsoever which results from any of the following: Costs associated with transportation to rejoin the ship such as, but not limited to, travel costs, government fees, visa fees, subsistence, accommodation, air fare, launch fare, car hire or agency fees must be borne by you. Vaccination and other health requirements/recommendations are subject to change at any time for any destination, including at short or no notice. The Guest agrees that if at any time within 14 days prior to embarkation, the Guest tests positive for COVID-19, exhibits signs or symptoms of COVID-19, has had close contact with a person confirmed or suspected as having COVID-19, or we otherwise determine in our sole discretion that the Guest is unfit to board because of any communicable illness, we will deny boarding to such Guest. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers). Cruise tickets, air tickets, transfer coupons and/or vacation package vouchers must be returned before a refund can be made. Except as otherwise set out in these Terms and Conditions, you must indemnify us for any expense incurred or suffered by us which is not included in the holiday price you have paid to us including (without limitation) expenses relating to medical, dental or similar treatment, accommodation, transportation, repatriation or damage to property. In the event that your card payment is declined after your booking has been confirmed, you must provide an alternative acceptable form of payment within 48 hours of being notified of the declined payment failing which your booking will be automatically cancelled. This means that, subject to these Terms and Conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Further information on entry requirements for the USA are available at http://travel.state.gov. The required deposit/full payment must be paid directly after conclusion of the contract following the respective payment terms. Some airlines restrict the accumulation and/or use of frequent flyer miles in conjunction with the fares we use. Where your contract is with your travel agent, their terms and conditions will apply together with these Terms and Conditions. By continuing to browse the site you agree to our use of cookies. (3) Following confirmation of your booking as above, we will issue a confirmation invoice. Please note: the provision of SFPD or API is a separate requirement to the Electronic System for Travel Authorisation or ESTA see clause 18 of our Terms and Conditions. (3) The ship's Master or any crew member acting under the authority of the Master shall be entitled to enter the Stateroom occupied by any Guest for the purposes of searching for controlled or prohibited substances or for purposes connected with repair, maintenance work, security or safety. The Guest agrees to submit to any personal search or search of luggage and goods where such search is reasonably required by us or any supplier in the interests of security or safety or by any third party acting with appropriate authority. (2) You must not carry firearms, explosives, substances which may be illegal in certain jurisdictions, flammable materials or other hazardous or illegal items. Details should be available from your doctor / travel clinic. Under no circumstances shall we have any other liability for any compensation or other damages whatsoever, including but not limited to compensation for lodging or travel. The Guest further understands and accepts that the risk of exposures to these communicable illnesses and others is inherent in most activities where people interact or share common facilities, is beyond our control, and cannot be eliminated under any circumstances. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Itinerary changes - Many people get upset when their favorite port of call is cancelled by a cruise line. act of war, natural disaster, act of a third party). Although we will endeavour to meet any special request (or pass any reasonable requests on to the relevant supplier where the special request does not relate to the cruise element of your holiday), we regret we cannot guarantee any request will be met unless specifically confirmed on your confirmation invoice as a special requirement which we have accepted. You will also be responsible for meeting any claims subsequently made against us by any third party in connection with any such damage or loss and all costs incurred by us (including our own full legal costs and those of any such third party) as a result of your actions. All references in these Terms and Conditions to "cruise", "holiday", "holiday arrangements", "booking", "contract", "package" or "arrangements" mean such holiday arrangements unless otherwise stated. You must be physically and mentally capable of undertaking the holiday. Other charges may also be payable in addition to the administration fee. In addition, our COVID-19 policies and procedures (COVID-19 Policies and Procedures) are described in Clause 2 below and generally throughout this Contract and on our website at www.ncl.com/sail-safe. These fees are at all times non-refundable. For loss or damage caused by a shipping incident, the passenger has a right to compensation from the carrier of up to 2,250 SDR (approximately 2,400 or 2.700 as at 22 June 2018) for cabin luggage and, up to 3,375 SDR (approximately 3,600 or 4.100 as at 22 June 2018) for other luggage unless the carrier proves that the incident occurred without his fault or neglect. Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight. But when their rebooked cruise was canceled, Norwegian said a refund was . Other exceptions also apply. EU citizens should make enquiries with the US embassy or consulate in their country of residence. Included shore excursions form part of your holiday contract with us and are subject to these Terms and Conditions. Where an insignificant change is made before departure, we will notify you in writing. Your tour operator will be responsible for the proper performance of the contracted services subject to and in accordance with their terms and conditions and you will also be bound by the applicable obligations and limits set out in these Terms and Conditions of carriage. An administration fee of 50 per person per change will be payable if you wish to correct any name or other incorrect information more than 7 days (or 48 hours for bookings made within 14 days) after receiving your confirmation invoice. The Guests agreement to abide by our COVID-19 Policies and Procedures constitutes an integral part of this Ticket Contract. You must also indemnify us for any costs, expenses or other sums we incur as a result of your failure to comply with any requirement of these Terms and Conditions including, by way of example, failure to provide information in accordance with clause 19 (Secure Flight Passenger Data and Advance Passenger Information). Under this contract, we accept responsibility for selecting reputable operators to arrange and provide your excursion but will not be liable for the excursion itself or for the acts or omissions of the operator or any of its employees, agents, suppliers or sub-contractors or any other person(s) connected with the excursion (other than our own employees). (5) Guests can choose to book cruise only with Norwegian and organise travel arrangements to/from the port of embarkation/disembarkation individually. Where we are only able to inform you of the likely carrier(s) at the time of booking, we will inform you of the identity of the actual carrier(s) as soon as we become aware of this. These can be viewed on the airline's website. Holland America: Approximately 60 days. Contact us immediately if any information appears to be incorrect or incomplete. A "shipping incident" means shipwreck, capsizing, collision or stranding of the ship, explosion or fire in the ship, or defect in the ship. Luggage does not include mobility equipment which is dealt with below. Where applicable, the Regulation and the Athens Convention apply to the cruise element of your holiday as well as the process of getting on or off the ship concerned in accordance with the provisions of the Athens Convention ("course of carriage"). Norwegian Cruise Line. Advance payment in the event of a shipping incident. In this situation, we will refund all monies you have paid to us within the period prescribed by the legislation applicable at the relevant time from the effective date of cancellation (see clause 10(1)d) but will have no further or other liability to you including in respect of compensation or any costs or expenses you incur or have incurred as a result. (7) Please note: you are subject to and bound by the terms and conditions of the airline which operates your flight. (1) You may cancel your confirmed booking at any time before departure. (2) If any individual Guest wishes to transfer their individual booking to another person (introduced by you), you may do so provided the person to whom you wish to transfer your individual booking satisfies all conditions which form part of your contract with us. Occasionally, before departure, we may be constrained by circumstances beyond our control to make a significant alteration to one or more of the main characteristics of the travel services which form part of your confirmed booking or to any special requirements which we have accepted and agreed to fulfil as part of our contract as referred to in clause 16. You must check the policy terms prior to purchasing your insurance. Approval is usually provided very quickly but can take up to 72 hours if data needs to be checked. This may be the case, for example, where measures applied by the UK or any other government or public authorities (such as locally applicable restrictions) mean you are unable to leave your home / local area and/or travel to or gain entry into the country(ies) where your holiday is due to take place. (2) At all times the Master (whether acting alone or on advice from others) has liberty to direct the movements of the ship, including the right to proceed without pilots and tow. You must have received all vaccinations necessary for the holiday in good time prior to the commencement of your holiday and you must have available for production as required during the holiday your passenger ticket, valid as required for the holiday, passport, visas, medical card, vaccination record and any other documents, including those which are as required by any governmental authority, and as required by our COVID-19 Policies and Procedures (as described in clause 2) necessary for the scheduled ports of call and disembarkation. b. (1) For security reasons, the United States, most European and many other countries now require airlines to provide information about their passengers before they fly. For claims involving death or personal injury, we will not be liable for the operation of the transfer itself or for the acts or omissions of the transfer operator or any of its employees, agents, suppliers or sub-contractors or any other person(s) connected with the transfer (other than our own employees). In case Cruisetours packages are confirmed, following cancellation charges will apply: * Applies to 1st to 8th person, children and infants Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. In the event that we are found liable for any transfer which does not form part of a flight inclusive booking or was not booked at the same time your cruise only booking is made on any basis, we are entitled to rely on all limitations and exclusions of liability contained or referred to in these Terms and Conditions. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made to us or to the supplier concerned as soon as possible. For all other claims, if we are found liable to you on any basis, the maximum amount we will have to pay you is three times the total cost of your holiday (excluding any insurance premiums or amendment / cancellation charges) paid by or on behalf of the person(s) affected in total. The commencement date of this limitation period is usually calculated from the passenger's date of disembarkation. Disney Cruise Line: Did not respond to a request for information. The Guest expressly agrees to comply not only with the COVID-19 Policies and Procedures as they are described herein, but also as they are set out on website at www.ncl.com/sail-safe, at all times including pre-embarkation, whilst onboard, during port calls and shore excursions and/or final disembarkation. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health / COVID-19 related ones). (2) Except where included in the cost of your cruise booking or purchased at the same time as you make your cruise booking ("included shore excursions"), shore excursions do not form part of your cruise only or cruise inclusive holiday arrangements and these Terms and Conditions (other than this clause 17 and clause 12(6)) do not apply them. Where a visa is required by EU citizens holding an EU passport for entry into any other country, the relevant information is shown on the page featuring the cruise in question or elsewhere on our website. Concerned to ensure they are in a position to comply before making a booking with and... 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