They are amazing. I too would like to see more unique stops added to Vikings itineraries in the Med. River and small ship ocean cruises. Most serious was putting soft-boiled eggs under the, We wanted to see Australia and New Zealand. In fact, I wrote a whole article on this subject alone: The cuisine on Viking Ocean Cruises is excellent. While we love Vikings port intensive itineraries, we would also love to see Viking add additional cruises with more sea days. Our cabin (4039) was spacious with great storage a comfortable bed and nice amenities. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. I want to take more Viking Ocean cruises, but I want to try new places. Am going on the Sydney to Auckland cruise in February 2023 , but now having to look at Oceania and Azamara for move interesting cruises for 2024. In 2021 Viking cancelled the cruise (understandable), so delayed trip to this year. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. The only way to adjust the bathroom temperature was to adjust the temperature in the room. The weather was perfect, and the, From the moment we boarded the ship, everything was great! The food in The Restaurant (the main dining venue) was outstanding. Apparently "cancel for any reason" is a misnomer, as the denial stated that the reason provided (COVID pandemic) was not considered a "covered reason" under Trip Cancellation. The food, cabin staff, waiters, cooks, and facilities were first class. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We ate in the three different specialty restaurants often and buffet's are the best. The entire staff always treats you as family. The only issue we had were the specialty dining rooms. How is this hard? Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. Viking, please give an explanation. LauraS Read full review of Viking River Cruises and 1 comment, Vikings inability to resolve an issue with their on line booking. Same tour repeated each year, no deviations. Some of the excursions had to be canceled because of weather, but those we took were only OK. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. If the. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. When it comes to size, even the smallest cabins on Viking's ocean ships are large by cruise ship standards at 270 square feet, and the largest suites measure nearly 1,500 square feet. Expand. Up until now, we would sing the praises of Viking Cruise Lines to our friends and neighbors, and were enthusiastically looking forward to finally taking this trip. Even the cruises in SE Asia & Aus/NZ follow this same standard. Explore the world in comfort with Viking. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. We paid for the trip and had trip insurance. Reviewed January 24, 2022 via mobile . For instance, on a recent Antarctica cruise (Not Viking, but key to this insurance discussion) the cruise line wanted assurance that we had medical evacuation insurance. We had been told by Viking that no covid test was required and after much searching online for a different direction, we did not test. Get expert advice, insider tips and more. Ed L wrote a review Feb 11. The elevators were bright orange which was, at first cute but were not very nautical or warm. This will surely increase the credibility of your complaint. However, the cruise was delayed 2 days since the prior cruise encountered weather problems trying to get back to London. We had never sailed on Viking before. Off the routine remote islands? Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. The complaint has been investigated and resolved to the customers satisfaction. By Viking Venus is a beautiful ship inside and out. We especially, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. While on board Viking Ocean, the ship is the best. Carol and her friend watched a movie one afternoon in the cinema. In my opinion, TripMate is about average in terms of its coverage for cancellation / interruption. Only Viking can make the appropriate reservation. Though, it was easy to adjust the restaurants when we were on board. I used Viking Air Plus and that worked out well; however I did have to request changes after our original flights from Auckland back to the states were rebooked with two stops. We wore masks in the public areas of the ship, on buses, and any time (which was rare) that we were indoors. I told a member of staff about this and was directed to use a toilet on the top deck. LauraS Thanks; I went ahead with the AIG policy. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. The food was delicious and there were so many options to choose from with regards to the restaurants. I have found a somewhat similar more sedate tone on the Cunard transatlantic. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. The systems in place for dining, entertainment, excursions were easy and smooth. The Best Way to Book an Ocean or River Cruise. They were going to lease the Santa Cruz II. Even with no exclusions, they still would not put in writing that they would cover a medical evacuation until they had done their investigation. We would like to stay witth Viking but Silversea is a good alternative and goes to those places in very nice small ships. Vancouver, Canada 2 contributions. Sure we were free but that's no excuse. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. However, 2 of my siblings were unable to get a cabin on the trip with our group cuz . By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. We enjoyed Viking's care from the airport to the ship and back again. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. Needed 2 days in Singapore, and only 1 in Jakarta. return trip Munich to EWR Once you are within 120 days prior to departure - you can search for new flight options, add a stopover . Oceania and Azamara have more interesting itineraries for down under. Sail Date: July 2023. Rivers; Oceans; . No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Submit a complaint and get your issue resolved. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. The even occurred in February of 2023. Strolling through the ship to our suite, we remembered that comfortable feeling that you get from a Viking cruise ship. The pools were well maintained and temps were comfortable. . We then rebooked for Dec of 2022. Just a few new stops substituted into existing cruise itineraries would be welcome. I expect to see future World Cruises with different itineraries. Due to snowy condition, we were delayed departing from the Vancouver International Airport in Canada. I expect to see future World Cruises with different itineraries. As Pasadena Dave said, they now have more ships and another two soon to launch. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal J jmarch19 of South Setauket, US Apr 16, 2021 11:07 am EDT Verified customer Featured review Booking Number 6307876 My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. Desired outcome: We have always enjoyed Viking river cruises and could not wait to do an ocean cruise with them. We choose this specifically to see the Northern Lightswhich we did! Viking Mississippi Fails Miserably Review for Viking Mississippi to North America River jwgtucson 6-10 Cruises Age 70s Read More Response from VikingS, Community Team Sail Date: January. The service was top notch. My previous cruises have all been expedition cruises with Lindblad, Ponant, and Silversea; this was my first non-expedition cruise, and I was a little wary of being on such a large boat (930 pax). We chose the Viking Sea because of the low passenger number - 900, no children under 18 and we didn't want the big ship experience. Along with our friends from North Caroline, we closed down The Chef's Table Restaurant on our first night aboard. I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. Date of experience: February 18, 2023 The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. Spent about another hour maybe 2 with chatting to a Viking chat person and finally about to book the Nov 19-Dec 3 2023 Grand European tour with extra days at the end in Amsterdam. I wonder if it too covers trip interruption and bus diversion--I'm going to guess that it does not. Menu. Powered by Invision Community. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. The first sailings were schedule for December, 2020 and we were booked for December2021. Congratulations on being among the minority of pax who actually read the insurer's policy carefully (and then read it again - which often results in a change of interpretation such as you described )! Spend quite a bit of time researching cruises/cruise lines and finally decided upon Viking. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Desired outcome: 1 - 10 of 6,099 Viking Ocean Cruise Reviews Beautiful Cruise Review for Viking Jupiter to Norwegian Fjords Edcoulter 2-5 Cruises Age 60s Read More Sail Date: July 2023 Helpful Beautiful. Also Viking room stewards > Silversea butlers. We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. That said, we are sorry to Get expert advice, insider tips and more. Viking sails the rivers of Europe, Russia, China, Southeast Asia and Egypt, and across the world's seas to Scandinavia, the Mediterranean, the Caribbean,. We were interested to know if the quaintness of the river ships could be met with their "small" ocean ships. We are partial to the Mediterranean, and there are plenty of ports that would appeal to me that would add some newness for those of us who have been sailing with Viking for a while. 19952023, The Independent Traveler, Inc. We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. They instead provided a $100 voucher for each of us. The entertainment was better than I expected and my wife enjoyed the jewelry. Yazmin Hope and Libby Gallagher We choose Viking for the quality of the experience whether port intensive or sea-day intensive. Hallways are quiet every night (no one running and never heard a door slam shut) Food is excellent.. no surcharges for specialty restaurants. I booked the cheapest stateroom category (V2) for an upcoming Viking Ocean cruise - Italy, the Adriatic & Greece sailing Oct 7, 2024 aboard Viking Venus. However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. Were delayed departing from the moment we boarded the ship, everything fine! My opinion, TripMate is about average in terms of its coverage for cancellation interruption! 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