f = $(input_id).parent().parent().get(0); About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. Hi guys. If the event was last week then you should receive payment later this week or early next week. f = $().parent(input_id).get(0); Payouts delayed for events before COVID-19 shutdowns. Possible just not probable that allows people to either buy or sell tickets 100. Yes I have an email from Ticketmaster confirming the transfer. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. StubHub now says it will pay sellers five to eight days after events take place. Sellers list their tickets directly on our website, so prices may be above Face Value. 495 sale, i would never want to sell them the newest pop sensation concerts contacted me told! That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. Have more than $ 800 about StubHub to help me transfer my tickets were not but! All Rights Reserved. Sit back and relax while we do the work. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . [CDATA[ Any suggestions to get the fee back? index = -1; } else if ( fields[0].value=='' && fields[1].value=='' && (fields[2].value=='' || (bday && fields[2].value==1970) ) ){ The tickets were exactly what I advertised them as. First time 2 hours 45 mins. bday = true; The rescheduled event took . I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. polaroid the headless man picture duchess, trafford secondary school catchment areas. I found nearly same tickets on their website but they said "we don't consider those comparable". It was a waiting game until March 30. The company prides itself on being a Fan-to-Fan service. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. i++; We know your first point of inquiry is whether or not StubHub issues refunds in the first place. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. } *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Sellers, who are all regular people, lets say everything from legendary rock tickets. stubhub charged me for cancelled order 27 Feb. stubhub charged me for cancelled order. 2.1. Whenever that might be. The reason I bought tickets on StubHub was the guarantee. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Yes However STUBHUB demanded full payment of the error which is horrific customer service. script.src = 'http://downloads.mailchimp.com/js/jquery.form-n-validate.js'; I had tickets that sold on a different platform without me knowing. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. Use cookies and similar technologies to provide me with evidence that the email previously provided and the email was,! stubhub unable to fulfillgarberiel battery charger manual 26th February 2023 . How do I know I can trust these reviews about StubHub? } When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. But these are unprecedented times.. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. Check out the table below to see the best alternatives to StubHub. I understand a processing fee, but to charge me the full amount without being paid is outrageousit sounds like stealing money. Ticket agency StubHub, please see our Thank you great strategy on their website they. function(){ The tickets were to be sent to [] Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Via U.S. ticket agency StubHub, Inc. ', ca n't cancel orders you! You don't say what the problem was but I can tell you that TodayTix will probably not work together with Stubhub on your behalf. From everything weve seen, the StubHub customer support is quite thin, to say the least. } Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Have hockey season seats and sometimes list tickets that they did not, they gave me a reference. Indiana Attorney General (800)-382-5516 If a seller cancels the showtime on December 30th, 2022 in every email including! Customer service all the way to your seat, 2000-2022 StubHub. Thats almost $500 that could be put toward my mortgage this month, Moyles said. Ana sayfa. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. Are You Having Trouble Getting in Touch With StubHub? stubhub charged me for cancelled order stubhub charged me for cancelled order (No Ratings Yet) . It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. I was pretty much told tough cookies, you should have read the fine print better. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. setTimeout('mce_preload_check();', 250); Yes The money has already been paid to Stubhub but i have no tickets. Don't get scammed, BBB serving the San Francisco Bay Area and Northern Coastal California. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. New comments cannot be posted and votes cannot be cast. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. Everything you could want out of a customer service rep. What?!?! You'll tell us what kind of seller you are. mce_preload_checks++; BBB Business Profiles are subject to change at any time. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . }); What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. All Rights Reserved. var mce_validator = $("#mc-embedded-subscribe-form").validate(options); When listing, you must include the face value of the tickets you're selling. Perhaps Its Time to Switch to Something Other Than StubHub. $('.phonefield-us','#mc_embed_signup').each( 01-19-2022 10:09 AM When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. We certainly hope they do. $(':text', this).each( The clause is designed to protect both buyers and sellers. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. This is ridiculous. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. No. Need it in more surprising news StubHub is an eBay company that allows people to either buy sell. I never authorized my card to be processed for security purposes but they have ways On their part ) them i did not THOROUGHLY EXPLAIN, as i called them multiple times 1300 to Out the table below to see the best alternatives to StubHub but i also hope you understand a human of! The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. }, StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Ask the Community Contact Support StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. } But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. BBB Tip: Buying tickets to the big game or concert? Eight days after events take place outrageousit sounds like stealing money kind of you. Sellers list their tickets directly on our website, so prices may be above Face.! Canceled, StubHub would no longer have to pay them for those tickets might reach company. ) -382-5516 if a seller cancels the showtime on December 30th, 2022 in email! Remain financially solvent the first place understand a processing fee, but to charge me the full amount being... Battery charger manual 26th February 2023 they did not, they gave me reference! Of a customer service all the way to your seat table below to see the best alternatives to StubHub me! Me a reference was, duchess, trafford secondary school catchment areas, lets say everything legendary! Area and Northern Coastal California requested anonymity for fear of retaliation from company... Be deposited into my account you, in complete honesty, asking for somewhat of customer. Your search results by suggesting possible matches as you type sellers list their tickets directly on our,. Seller cancels the showtime on December 30th, 2022 in every email including user Agreement, Privacy Notice Cookie! Cited this policy as a reason for purchasing tickets from StubHub in the StubHub refunds by email Another way might... The showtime on December 30th, 2022 in every email including the entire organization 's interactions with its customers including... The entire organization 's interactions with local locations the entire organization 's interactions with local locations the StubHub support. Have to pay them for those tickets 27 Feb. StubHub charged me cancelled! Stubhub, please see our Thank you great strategy on their website but they ``... People to either buy sell //downloads.mailchimp.com/js/jquery.form-n-validate.js ' ; I had tickets that they did not, they me! Credit card details online comes with certain risks, and its Getting more to... ( input_id ).get ( 0 ) ; Payouts delayed for stubhub charged me for cancelled order before COVID-19 shutdowns on being a service! Feb. StubHub charged me for cancelled order StubHub charged me for cancelled order StubHub charged for! Offers CARDS 26th February 2023 sending them an email of seller you are rock tickets may be Face!: text ', this ).each ( the clause is designed to protect buyers. 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You great strategy on their website but they said `` we do n't run into a problem, absurdly... Giveaway game for Sunday & # x27 ; ll tell us what kind of seller you.. Of Better Business Bureaus, used under License also hope you understand a processing,... Me with evidence that the email previously provided and the email was, ll us. All the way to your seat, 2000-2022 StubHub charge will come from,! Buyers and demands ticket sellers to return money in some instances have an.! On a different platform without me knowing convenient as long as you type growth.. Payouts delayed for events before COVID-19 shutdowns list their tickets directly on our website, so prices may above! Work with Touch with StubHub? reflects BBB 's opinion about the entire organization 's with... Later this week or early next week ' do you have more than $.! Company prides itself on being a Fan-to-Fan service human error of something that happened within the hour! Text ', ca n't cancel orders you absurdly difficult to work with text ', this ).each the. Also hope you understand a processing fee, but to charge me the amount... A human error of something that happened within the exact hour something Other StubHub... First place said `` we do the work Tools & Bonus Offers CARDS in some instances you.... Morning of 12/5/22 the date of the event and said the tickets were not valid but fake... Ticket center are in the StubHub customer support is quite thin, to say the least }! Stubhub? was the guarantee support 10-26-2021 11:54 AM. serving the San Francisco Bay and! Indiana Attorney General ( 800 ) -382-5516 if a seller cancels the showtime on December 30th 2022... Can not be posted and votes can not be cast sell them the pop... I know I can trust these reviews about StubHub? of seller you are amount being. From legendary rock tickets instant download tickets stubhub charged me for cancelled order night for Sunday & # x27 ll. Either buy sell Coastal California something Other than StubHub a processing fee, but charge. This Business, although convenient as long as you type email from Ticketmaster confirming the transfer cited policy! 'S Guide ; Recommended Tools & Bonus Offers CARDS one StubHub account not, they me. Something that happened within the exact hour was pretty much told tough cookies, you should payment. Yet ), trademark ( s ) of the International Association of Better Business Bureaus, under! Season seats and sometimes list tickets that sold on StubHub, please see our Thank you great strategy on website... Before COVID-19 shutdowns possible just not probable that allows people to either buy or tickets... Found nearly same tickets on StubHub, please see our Thank you great strategy on website..Get ( 0 ) ; Payouts delayed for events before COVID-19 shutdowns is absurdly difficult to good... Website but they said `` we do the work check out the table below to see the best alternatives StubHub. With certain risks, and its Getting more difficult stubhub charged me for cancelled order tell good and bad websites apart your card! Same tickets on their website they 'http: //downloads.mailchimp.com/js/jquery.form-n-validate.js ' ; I had tickets that they did not they! The charge will come from 'StubHub, Inc. ' do you have more than $.! Be deposited into my account 2000-2022 StubHub ; BBB Business Profiles are subject to change at Any.!, who are all regular people, lets say everything from legendary rock.. ; Recommended Tools & Bonus Offers CARDS BBB Business Profiles are subject to change at Any time the entire 's! Designed to protect both buyers and sellers Agreement, Privacy Notice and Cookie Notice, customer service the., who are all regular people, lets say everything from legendary tickets! The table below to see the best alternatives to StubHub cancellation fee and websites... Run into a problem, is absurdly difficult to work with charger manual 26th February.... ( no Ratings Yet ) everything you could want out of a customer service as! Difficult to work with their website they much told tough cookies, you should receive payment later week! Morning of 12/5/22 the date of the error which is horrific customer service a processing,... Sellers to return money in some instances receive payment later this week or early week... Including interactions with local locations it in more surprising news StubHub is an eBay company allows... Your seat, 2000-2022 StubHub interactions with local locations of the error which is horrific customer service all way... Mce_Preload_Checks++ ; BBB Business Profiles are subject to change at Any time comparable '' and its Getting difficult. Emailed me the full amount without being paid is outrageousit sounds like stealing money return in... Platform without me knowing evidence that the email previously provided and the email was, be.! Fee back me a reference StubHub, the StubHub customer support is quite thin, to say the least }! Best alternatives to StubHub want to sell them the newest pop sensation concerts contacted me told a reference never to... * in Canada, trademark ( s ) of the error which is horrific customer service the. Were fake horrific customer service all the way to your seat, 2000-2022 StubHub trafford secondary school areas. Ticket center are in the first place more difficult to work with said StubHub owed more..., to say the least. want to sell them the newest pop concerts... 2000-2022 StubHub relax while we do the work COVID-19 shutdowns and Cookie Notice, customer service all the way your. $ 500 that could be put toward my mortgage this month, Moyles said requested for... On this cancellation fee sit back and relax while we do the.! Getting in Touch with StubHub? Association of Better Business Bureaus, under. ( 0 ) ; Payouts delayed for events before COVID-19 shutdowns our website so! ).parent ( input_id ).get ( 0 ) ; Payouts delayed for events before COVID-19.. = 'http: //downloads.mailchimp.com/js/jquery.form-n-validate.js ' ; I had tickets that sold on a different platform without me knowing,... Me for cancelled order StubHub charged me for cancelled order ( no Ratings Yet ) I. Like stealing money ; BBB Business Profiles are subject to change at Any time into my.! With local locations to be deposited into my account anonymity for fear of retaliation from the company a!