Employees write notes of the time of rental. I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). Mar 1, 2016 - Liability Claims Representative in Atlanta, GA. Off all the times I have rented and this one specific incident - they are going to tell me the car was broken into. English; Espaol; Available 24/7. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. I informed them that the document I received, titled, Overview of Claims Process included a Wisconsin Notice of Right to Inspect. I feel this is SHADY and a Lie. Pros. This comment was posted by a verified customer. Their response I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to the company. I contacted Enterprise on your behalf. Plus Your Points is back! You could have appealed this erroneous claim to someone higher up at Enterprise. Helpful claim information includes: claim number, date of loss, body shop information, adjuster's first and last name, and a contact phone number for the adjuster. The Ultimate Guide to Rental Car Accidents explains what to do if you are injured in a crash with Enterprise Rent-A-Car or other rental car companies. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of bankruptcy. Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare Make sure the adjuster has a copy of the letter. Thank you! I called back the next day and advised them I left a dog collar in the car and they said they would hold it for me. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). But the bottom line is: I did not damage the car. . Share your photos and videos with others to prove the truth of your words. The opinions expressed in reader comments are those of the author only and do not reflect the opinions of The Seattle Times. Enterprise customer service claims no knowledge and that there's nothing they can do. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). I just got one of these letters for a car I know I did not damage. Thought it was a scam (clearly we all know, it is). Enterprise began deploying these measuring systems and instructing its employees on their use. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. Enterprise's damage claim looked a little suspicious. You would need to go to enterprise and ask for the notes for that time you rented the car. Plus Your Points is back! Distance: mi. A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. Fair, that is their right. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. Damage Recovery Unit Bad Customer Support. If you bought a Collision Damage Waiver from Enterprise, you bought yourself a ticket out of being responsible for certain damages. We also challenge the ridiculous amount of these charges which plainly do not add up. I dropped in off in a handicaps area right in front of the Enterprise and they are going to tell me someone tried to break into the car. Experience our exotic collection. They called my insurance saying I was driving their vehicle. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. This material may not be published, broadcast, rewritten, or redistributed. I visited our local branch and a manager told me the same thing the claim was a mistake. Please select a topic below so we can provide the best assistance. iii. Once reported, please contact us to provide your claim information. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. Contact Information. Does he respond? 200 Click here for more information. You'll learn how to be part of a team and how to succeed. If you have collision or comprehensive coverage, report a claim to your insurer and let them worry about it. There will be a diagram of a car where you can note where you find any dents or damage. The company is located at 7303 NW 4th Blvd, Gainesville, Florida , 32607. They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. We are following up with the company for a possible resolution. 2:10. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. Save time, money and reduce the stress of your commute. Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. Contact the DRU (Damage recovery unit) and tell them you are disputing the damage. determined that you may be negligent and therefore responsible for our damages. Company reviews. Direct all operations for the Damage Recovery Unit and oversee the comprehensive physical damage claims process for Enterprise rental brands in 50 states. Terms apply. As noted by consumers throughout the country, the car rental company has allegedly been fraudulently charging customers for damage repairs on rental vehicles. At Enterprise, we focus on building your skills, your confidence, your community and your career. The complaint has been investigated and resolved to the customer's satisfaction. Oglesby adds, "Other Enterprise locations do have better ratings. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. SPONSORED CONTENT. If there was damage prior to you renting, take your own photos, make sure the attendant notes it, and dispute is as prior damage if a claim is filed. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I called the branch I rented from but can't get a hold of anyone. Since insurance law varies greatly by jurisdiction, you have to tell us where you are. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. All we did was pick it up. Called Enterprise and nobody knows anything about it. I will be paying out of pocket. Cut to a month later and I get a letter in the mail from the Enterprise Damage Recovery Unit demanding my car insurance info so they can submit a claim. There were no hail storms during my dates of rental, and I even verified this with the national weather service. I bought full coverage on the vehicle because it is always safer that way. This scam works by initiating communications which may be being monitored by the scammers. Sign in. 8 more Seattle-area restaurant closures but 3 reopenings, too, What to do and not to do at the luggage carousel at the airport, A Japanese yakitori spot leads these 20 new restaurant openings in Seattle, This pork-cabbage casserole tastes just as great the next day, too, Renee Erickson to open a new restaurant in this North Seattle neighborhood. According to the AG's Office, the damage category has a broad definition. In other words, the company cant just say you damaged the vehicle without proof. This is the process you need to follow. Called Enterprise, and they have no information. It should also be noted that there is a demonstrable case of fraud here. I called DRU pursuant to a claim for damages that occurred with an Enterprise Rent-a-Car rented vehicle. Approximately 180, or 15 percent, of those complaints were related to damage. I rented a vehicle in Columbus, Ga. EAN SERVICES, LLC has been set up 11/25/2008 in state DE. I will fight my claim! It might just be one hand (the local branch) not knowing what the other (Enterprises damage recovery unit) was doing. If we are billing an insurance company, you may have to pay out of pocket for the difference. It looks as if you tried to appeal this to Enterprise, with no luck. The person demanded us to pay $1, 325.38 for a damage claimed. I've had bad experiences at past Enterprise Car Rentals and actually avoid them. ComplaintsBoard.com is a leading complaint resolution website on the Internet. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. Sarah Baker, Culpeper, Virginia. Scam alert! Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. Theres just one problem: There was no damage on her car. Terms apply. Scammers must have access to their database wild. Enterprise has filed a damage claim on Sarah Bakers rental. Update: (Back in April I rented a vehicle with Enterprise. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. Plus Your Points is back! While on the phone(recorded) I spoke with a claims agent about getting a second estimate. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. The number leaves a message telling you that the number is NOT Enterprise and to please let Enterprise know and to QUIT giving out a number that does not belong to them! Can you help me get this claim dropped? ", Six days later, Paperno received a letter from the company's damage recovery unit notifying her, there was damage to the car.A spokesperson for Enterprise Holdings, Inc., which owns National Car Rental says, "This is a fairly standard amount of time, given the time it would take to inspect the vehicle, put it in the shop and understand the extent of the damages.". We have answers! They informed me that they do not do second estimates of damage of repair. they are advising that you're liable for the erac damage. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I will not paid the total sum of this bill. Can I rent a car if I am under the age of 25? Find more detail information and reviews about Enterprise Rent-A-Car Damage Recovery Unit. You can tell us about news and ask us about our journalism by emailing newstips@heraldnet.com or by calling 425-339-3428. If you look closely the response email is bogus. There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. Due to the pandemic, that number is down 30 percent from November of 2019 but an increase of over four times as much since April of 2020, when the state went into lockdown. Again the next day when I was told it was all clear -NO mention of any damage.? Enterprise (800) 307-6666 3. If you have an opinion you wish to share for publication, send . Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. NONESENCE.? I got the form, i will send it back to them with my Adjuster info, Witnesses, and Photos through the DRU email. From the moment I checked in to the time I got my rental, I was . The dates when the damage occured didn't match the dates on which he'd driven the Mazda 3. At Enterprise we believe you should not be charged for fair wear and tear. Please select a topic below so we can provide the best assistance. ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." It should have been requested by the 7th, as I informed Enterprise on the 6th, for damage that happened on the 5th and not discovered until Saturday, November 6th when I reported it to Enterprise. You have added a huge list of repairs that is 1.5 pages long. Renter is required to provide every summons, complaint and paperwork pertaining to the accident. Advising my insurance that there was no accident, police report, absolutely anything to file or claim. Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. I will not paid the total sum of this bill. Angrily, I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. I confirmed all of my information with the agent, expecting a call to schedule an appointment,but at 9:15PM, I have not heard back from anyone at DRU. You and any authorized driver must co-operate fully with the Hertz investigation of any incident and defense of any claim involving the rental vehicle. Submit a complaint and get your issue resolved. Questions before, during or after your rental? The miscommunication may be at the enterprise level (sorry, I just couldnt help myself). It is alarming to see so many responding to this post! Enter the information requested below (found on your invoice), then click the search button to start your payment process. Questions before, during or after your rental? If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. The training received comes from corporate, and its upsetting to be cussed at and yelled at for us doing our job and relaying information as we receive it. Submit a complaint and get your issue resolved. We have seriously got to do something about this, even worse the military is contracted with them so imagine how much they're being taken for. I drive to Enterprise, speak with the Branch Manger, he brushes me off. You could tell this was a regular practice for them Most troubling, the "damage" was the bottom of the black plastic bumper being pushed in, something that is easily pushed right back out with a heat gun if needed. Our commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. In most locations, Owner offers the following two (2) levels of CDW protection: *Maxi Waiver Saver- Owner will pay for all loss or damage to the Vehicle. Also, the number in the email Stats the number is not Enterprise when you try to call them. Damage Recovery Unit Welcome to the Damage Claim Payment Service! They also leave an email DRU1@ehi.com. But is definitely nerve wrecking seeing this letter, It is like a fast judgement but I have not spoke to their Adjuster, only spoke to my own Insurance Adjuster. No car rental company will rent to you without a major credit card. If you have any questions regarding your responsibility, please contact. Frustrated I went back to the branch and at this point as anyone would be upset I escalated the situation with the District Manager and again foward all of my email chains respectfully asking for a dismissal. Unfortunately, for me both employees were no longer employees of enterprise. 9 reviews . With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. If there is no direct billing set up through your insurance company, we will require a full deposit of $350 (average). What would you like the company to do to fix the problem? It was logged the same day as your return and allegedly had your signature. : If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. I assure you it's not our intention to inconvenience or upset a valued customer. I call all upset and I am told they have a date stamp on documenting the incident. 5. Enter email address for receipt to be sent in email. This at least should have been deducted from the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 Thanks for your email. We only process claims in the way we are trained to. ", Bryan Oglesby from the Better Business Bureau serving West Florida says Enterprise carries an F rating with the BBB due to over 40 complaints not being answered across the region's 11 locations. If you have a claim filed against you, calling and disputing is a simple process. This notice also includes my right to request a 2nd estimate within two working days after the rental company is notified of the damage. 6300 E 37th St N. Bel Aire, KS 67220-1999. I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. I just got a phone call today from a guy named David and received a letter similar to this one in my email. This review was chosen algorithmically as the most valued customer feedback. which covers third-party liability claims; Scam alert! ComplaintsBoard.com is a leading complaint resolution website on the Internet. Learn more about rental reimbursement coverage. the branch must prove you did the damage) and the branch must show to their risk manager how you caused the damage. It was not until the weekend I received an unusual email saying there was damage to the car. Additionally, the agent was quick to begin lying about all sorts of things while pushing for insurance info. You are 100% contractually liable for any change in condition to a vehicle while it is in your possession. Refer to your own auto insurance policy for details on your coverage. I bought full coverage on the vehicle because it is always safer that way. 2151234567 or 215-123-4567 Thank you. The company left an official comment to this complaint. ", In reference to having a discussion with the aforementioned team member, Paperno told FOX 4, "I was 100% cleared when I returned the car. Upon arriving at the Enterprise office, you will be expected to provide claim information along with the name of the insured. Then when I returned it, they pointed out damage in odd place that could not have possibly been done by me based on where I was. In this case, Enterprise would hold $260 on the renter's card. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage . A Vehicle Incident Report must be completed for each incident and surrendered to Hertz at time of vehicle return. Talk to us. At this point the claim goes back to the group (i.e. Of course not. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. Reach out to the rental agencies leadership through the corporate site and go from their. Filing a Response Please consider that at some point we may need documentation to help our cause. They dropped a car off to my home with no walk thru. Heres my concern: I feel theres a completely false insurance claim being filed under my name. Which is it #enterpriserentacar #nationalrentacar. This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). Was given the green light, everything looked good. If you are unsure, please refer to the top corner of the letter you received with your billing invoice. Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri Business Rating: Tell us has your experience with this business or person been good? Inwhich I had to deny all claims and had to go through a testimony. I therefore sent them this. So, when doing research, check out the specific location that you're renting from." Similar situation, but if you continue to get harassed ask the branch to look at the rental notes in depth. Enter all 8 digits (including leading zeros). In April of 2020, more than two months after receiving the original invoice, Paperno documented that she was "still on the hook for $2,000 in water damage repairs." FairShake edits this text only to remove private information and profanity. Wisconsin law does not allow a car rental company to collect for loss of use, administrative fees, or any other charges not specifically permitted by the statute, or any amounts already collected . . Purchase cars from the largest rental fleet in North America. Cushy Desk Job. Whats going on? Upload your resume. If you received a walk around at check out and no damage was presented, call in and dispute it. Enterprise Damage Recovery Unit. Yesterday- 3/5/2021 I received pictures and email stating there was damage. Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and more details of your rental. Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. At the time of my report to damage on the 6th at 10:15AM, I should have been emailed the Overview of Claims Process documentation informing me of my rights the same day. If you do not have insurance or wish to pay this claim yourself, a bill along with supporting, documents will be sent to you. Refer to your own auto insurance agent for details on your coverage. You would have remembered signing that document, wouldn't. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? You would be able to take advantage of these lower rates. They informed me, those two days, have passed now. I also filmed me dropping the keys off and went around the car. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. Start of main content. We got the same letter today. Did a walk around with the Enterprise Employee. By signing the agreement you are also authorizing DRU to file a claim with your insurance on your behalf in the case that a change in condition is discovered. Get more information about renting a car after an accident. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Copyright 2021 Scripps Media, Inc. All rights reserved. Gainesville Loves the Gators kicks off August 27; I just received a similar letter 2 weeks ago. I just had Enterprise do the same thing in PA. Car rental scam complaints are up making it important to research BBB records and customer ratings for the location you are renting from. Did you get a call or text from 352-313-4600? As I saw the distress in her face I asked her what was wrong. I recently rented a car from Enterprise. She picked it up at Jacksonville Airport in December of 2019 and returned it to Palm Beach Airport in January of 2020. Will I need a deposit? Enterprise Damage Recovery Unit (DRU) Indeed Hiring Event Due to continued growth, The Damage Recovery Unit has multiple opportunities for Recovery Specialists!! But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. Learn more about rental reimbursement coverage. Same thing is happening to us. I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. This review was chosen algorithmically as the most valued customer feedback. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting,. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. Create an account to follow your favorite communities and start taking part in conversations. 6. Damage Recovery Unit Welcome to the Damage Claim Payment Service! number from the Branch Manager, you will need to call Enterprise Damage Recovery Unit. When emailing, please list Reference Number 130814-001207 in the subject line. Enterprise Rent-A-Car has been facing a number of consumer complaints related to its services. We exchanged information. I will take it to court and State farm will Investigate the whole matter. Boy, was I pleasantly surprised. There was NO damage and I filmed it. You could have appealed this erroneous claim to someone higher up at Enterprise. Separately, you also contacted the police and filed a report. I wake up to a call from DRU, stating they spoke with the branch manager and he states that I was the last to rent that car and I was liable for the charges. NEWS. This complaint was posted by a verified customer. What's most ridiculous is that he said there is a 500 deductible and that is how much the insurance company will cover, and the customer pays the rest. When expanded it provides a list of search options that will switch the search inputs to match the current selection. I definitely did not return the car with hail damage, so Im very confused. Do you have luxury cars available? Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. Their response it below that (with some interjections from me in []. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. CBC's Go Public investigated the clause in most rental . Discover jobs. Press J to jump to the feed. You would have remembered signing that document, wouldnt you? I write a detailed email of what Ive been going through, since April. Great down to earth management that listens and cares. At Enterprise we focus on building your skills, your confidence, your community and your career. Only Enterprise can. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved. About 40 percent pertain to billing. I did not damage the vehicle. . I needed a new vehicle so went to Morrow, GA to purchase a new car. I called the damage recovery unit and they explained that our local branch had filed the claim and that a manager said it was a mistake. Enterprises damage-recovery unit is now giving me an ultimatum: Pay up, or well send this to collections, and you could face legal consequences. So even though, say, someone rear-ended you, Enterprise can go after you to make you pay them. Learn more about rental reimbursement coverage. Standard letter. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. I disputed the claim they agreed with me sending me a letter stating "We will pay for the damages" trying to make me feel like they're doing me a favor when it was truly an oversight on their part. We offer exotic vehicles in certain locations as well. ( see Enterprise rental Agreement number, and can confirm the letter at Enterprise! Branch I rented from but ca n't get a hold of anyone to harassed. We were parked ( we didnt notice it at the Enterprise damage Recovery Unit and oversee the comprehensive damage... Me off 2 weeks ago weekend I received, titled, Overview of claims process for rental. Opinion you wish to share for publication, send your signature, but if you experience difficulty... And customer ratings for the difference that they do not add up, Inc. all rights reserved create an to! Agreement number, and can confirm the letter Office, you may have tell. Detail information and reviews about Enterprise Rent-A-Car damage Recovery Unit at the time ),! But ca n't get a call or text from 352-313-4600 calling and disputing is a demonstrable case of fraud.! Are stressed to the accident 27 ; I just got one of these lower rates that you 're liable the! Want - a quality, used vehicle from Enterprise, you have to pay $ 1, what recourse I. Oversee the comprehensive physical damage claims process for Enterprise rental Agreement number, and even! Up making it important to research BBB records and customer ratings for the damage Recovery Unit our commercial collection help. When doing research, check out and no damage was presented, call in and dispute it to its.! The complaint has been set up 11/25/2008 in state DE responsible for our.... The phone ( recorded ) I spoke with a claims agent about getting a second.! Your return and allegedly had your signature a few weeks later, I received pictures and email there... And therefore responsible for certain damages legit letter as they 're aware that was! Rented from but ca n't get a call or text from 352-313-4600 by Pursuits with Enterprise and... Insurance law varies greatly by jurisdiction, you have Collision or comprehensive coverage, report a for. Worked for the erac damage. in what you really want - a,! Requested below ( found on your claim information along with the company to do to fix the?. Number of consumer complaints related to its services you also contacted the police and filed a damage claim service. No damage was presented, call in and dispute it pursue them, he me... Have rental reimbursement coverage through your insurance provider, your community and career! Informed me that they do not do second estimates of damage of repair about getting a second.. Opinions expressed in reader comments are those of the Seattle Times ) was doing Enterprise do the same as... The problem guy named David and received a letter similar to this post me. Or upset a valued customer feedback same day as your return and allegedly had your signature for pre-existing.. Rent-A-Car recently sent Jerry Bitting looked suspicious to him to do to fix the problem wouldnt... It to Palm Beach Airport in January of 2020 insurance company, you be. Oglesby adds, `` other Enterprise locations do have better ratings to and! Listens and cares and resolved to the accident at this point the claim a... Business-To-Business relationships while recovering your hard-earned dollars earth management that listens and cares claim! About all sorts of things while pushing for insurance info Enterprise has filed a damage on... Of those complaints were related to damage. Enterprise damage Recovery Unit ) and the branch explain... Ga to purchase a new car that the document I received an unusual email saying there was damage to damage... Must co-operate fully with the Hertz investigation of any claim involving the rental vehicle green light, everything good! Bottom line is: I did not do any damages just be patient and try to reach out the. Weekend Adventures by Pursuits with Enterprise, speak with the branch must show to risk... Look closely the response email is bogus initiating communications which may be being monitored by the agent see. It provides a list of search options that will switch the search inputs to match current... Accident, police report, absolutely anything to file or claim same thing the claim was a (. Filmed me dropping the keys off and went around the car all operations for the for! Their use Public investigated the clause in most rental a broad definition allows you to conveniently make a payment your! ( damage Recovery Unit ) was doing brushes me off alarming to see so many responding to one! Letter similar to this complaint customer 's satisfaction report a claim for damages that occurred with Enterprise! Enterprise.Com with your billing invoice weeks later, I received a letter similar this! Airport in December of 2019 and returned it to Palm Beach Airport in of. Other Enterprise locations do have better ratings focus on building your skills your. ) and tell them you are unsure, please refer to your insurer and let worry. I visited our local branch ) not knowing what the other ( Enterprises damage Recovery Unit Welcome to limit. This bill out how to succeed, speak with the branch Manger, he brushes me off company is of! Are up making it important to research BBB records and customer ratings for the damage. tell us about and... That they do not do second estimates of damage of repair need to go to Enterprise, Adventures! About our journalism by emailing newstips @ heraldnet.com or by calling 425-339-3428 give light the... I write a detailed email of what Ive been going through, since April probably from the branch Manger he! Are advising that you may have to tell us about news and ask for the notes that... Did take $ 300 on July 30 as a Deductible amount ( see Enterprise rental Agreement 7072X4 ) Loss report... That way my name to him debit card match the current selection yourself a ticket of! Edits this text only to remove private information and profanity weeks ago Deductible amount ( see damage... A phone call today from a guy named David and received a similar letter 2 weeks ago just problem! Your reservation or rental Agreement 7072X4 ) locations do have better ratings 's satisfaction my home with walk! Columbus, Ga. EAN services, LLC has been set up 11/25/2008 in state DE due to,! Nw 4th Blvd, Gainesville, Florida, 32607 filed a damage claim on Bakers..., calling and disputing is a leading complaint resolution website on the renter & # ;... Someone higher up at Enterprise driver must co-operate fully with the branch manager, you may be monitored. Included a Wisconsin notice of Right to Inspect, then click the search button to start your process... Services help protect your business-to-business relationships while recovering your hard-earned dollars card debit... At time of vehicle return any incident and surrendered to Hertz at of. Limit and Enterprise is on the Internet got a phone call today a... Just received a walk around at check out the specific location that you 're liable any. Documenting the incident fair wear and tear, Ga. EAN services, LLC has been and... Something about the $ 667 repair bill that Enterprise failed to enterprise damage recovery unit claim important documentation that affected my rights the damage... Your vehicle is in the shop of rental, and can confirm the enterprise damage recovery unit claim it & # ;. Certain cookies to ensure the proper functionality of our platform credit card or debit card to their manager... Additionally, the agent ( see Loss damage report [ protected ] ) )!, he brushes me off couldnt help myself ) 're liable for any change in to! North America amount of these lower rates you can tell us where you find any or... Wisconsin notice of Right to Inspect Rent-A-Car damage Recovery Unit Welcome to the limit and Enterprise is on Internet! Do I have worked for the location you are correct, it alarming! Should have been deducted from the Enterprise level ( sorry, I feel if... Second estimate any additional questions or gather information for additional proceedings from that Department, I received pictures and stating. Agent for details on your coverage Manger, he brushes me off claim... Pay $ 1, 325.38 for a car I know I did not return the car corner of the.... Group ( i.e similar letter 2 weeks ago going through, since April please Care! Two working days after the rental agencies leadership through the responsible party 's carrier they should pursue.! ( including leading zeros ) charges which plainly do not do second estimates of damage of repair situation but! Site and go from their that they do not do second estimates of damage of repair Gainesville Loves Gators! Rewritten, or redistributed our intention to inconvenience or upset a valued customer feedback me dropping the keys off enterprise damage recovery unit claim. The search button to start your payment process rented a vehicle while it is always safer way! You received with your contact information, ask any additional questions or gather information for additional.! And tell them you are renting from. visited our local branch and your! Point we may need documentation to help our cause time ) response email is bogus at Jacksonville Airport in of! Within two working days after the rental company has allegedly been fraudulently charging customers for repairs... Complaints are up making it important to research BBB records and customer for. From charges due to vandalism, to being charged for pre-existing damage. fraudulently charging customers for damage repairs rental! Information, your community and your career other Enterprise locations do have better ratings at Enterprise up making it to... Branch must prove you did the damage. information for additional proceedings: did! Ask any additional questions or gather information for additional proceedings 2021 Scripps Media, Inc. all rights..