I still need to disbute the charge on my card, because it never got refunded. Escape will close the window. The following data may be used to track you across apps and websites owned by other companies: The following data may be collected and linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. after acceptance, and will notify you of any such cancellation. Burger King announced its integration with Google that enables customers to order from the chain through Google Search, Maps and Pay at more than 5,000 restaurants in the U.S. Refund was already applied to my PayPal account when I logged in this morning. for this order. card or other electronic payment method on the Zuppler Platform then the Placed an order before I left work about 10 miles away and was instantly charged and told to give my order number when I arrived. That was great! I've reached out for support many times and it seems nobody has done anything to fix this bug! The item I was getting was an Offer, and the Offer I was getting is now mysteriously gone (it's a Wednesday Whopper deal on the same day/Wednesday) AND they don't let you use more than one Offer per order. 1493. Choose your location. BK Rewards: Earn 5% to 10% of your total purchases to be redeemed wherever you want. The restaurant has sole responsibility Create an account to follow your favorite communities and start taking part in conversations. . Get secret deals and exclusive mobile coupons with the official BURGER KING app and save like a king! Until you do that they dont receive an order and your card isnt charged. If you're thinking of eating BK I'll give you the same advice the manager gave me: "taco bell is right down the street". A month later I got an email saying its my fault and they weren't going to refund my order I never picked up. . Press J to jump to the feed. Food is great and price was reasonable!! Enter the 11 to 21 digit number off the back of your giftcard and the 3 to 8 pin digit if present to redeem it here We are avid DoorDash customers and order from them sometimes a few times a week, but we HATE it when we want to modify menu items and the DoorDash app wont allow us to make the same changes as we could ordering at the drive thru! I just made an order when I was super far away and they never gave me the I'm here button. software or data that you may own, lease, license or otherwise use. The biggest problem is the rewards aren't deducted from your order. Place Orders Online or on your Mobile Phone. Let's talk. Always awkward to use, completely gave up on it in the end and didn't get a takeaway instead. I strongly advise against using Burger King's app. I can see a class action lawsuit if this because a persistent issue. In case anyone else has this issue, you want to reach out to Burger King customer service online and explain what happened and actually use the words I want a refund or I want my money back. When I reached out and explained that I ordered my food at the wrong restaurant snd couldnt pick it up, they responded with something along the lines of we cant edit orders, but you can still go pick it up. When I reached out again and added I want my money back they responded asking for more information and then sent me a refund. No more waiting in line for your Chicken Royale. This is normally within 9 seconds from the point at We just canceled an order by messaging them on the BK app. What do you think of the new Burger King mobile order option? But you first. . Wow! Other times, the app closes unexpectedly. Cookie Notice Stupid app changed the "confirm" button to a "continue" button. In the past year, mobile ordering has become the norm and now BK has found a new way to make it even more convenient. which you placed the order within the Zuppler Platform. Privacy Policy. I was in a hurry and didn't have time for this shit so I left. There is literally nowhere to cancel a mobile order, you've got to literally call customer support but they still take your money as soon as you place it. I placed it to the correct location yet the didnt receive my order at all so they obviously wouldnt give me food. The subtotal shows the correct price, eg. Please ask in store for terms relating to any discounts offered. I won't be eating at burger king ever again if that's how they do things. Delete BURGER KING App from Android: Open your GooglePlay app and goto the menu. Could convenience be the trend for the future? If you have chosen to pay with credit or debit I used my PayPal debit and filed a non receipt of item (basically PayPal version of a charge back) and they found in my favor within minutes of reporting it. to the restaurant. The developer provided this information and may update it over time. (I was hoping for a remake or refund for food I never received) and all he said was file a complaint. Download the Burger King app and eat like a king (or queen) with exclusive fast-food vouchers! Get access to exclusive coupons. I didn't email them until days after the purchase, so not sure if that made a difference. Thank you, Burger King, for remembering order it your way should be possible no matter how we are getting our order!! There is literally nowhere to cancel a mobile order, you've got to literally call customer support but they still take your money as soon as you place it. For more information, see the developers privacy policy. All Rights Reserved. Cheerios classic holiday commercial gets a 2020 makeover, Pepsi Cocoa Cola could win the holiday beverage wars, Don't Worry, Kevin Durant Still Looks Like Kevin Durant, Gingerbread Glazed Doughnuts are back at Krispy Kreme, Rice Krispies Treats Homestyle are just like grandma makes, Pinterest predicts these bold food flavors will transform your favorite recipes. Specific features include: Mobile Coupons: Get VIP access to the hottest mobile-only coupons and secret deals right from your phone. Mobile Ordering: For select locations, order with the app and skip the line to enjoy your meal even faster. Find Your BK: Locate your nearest BURGER KING restaurant and never leave those flame-grilled cravings unfulfilled. Menu: Explore your BK favorites and discover our hottest new menu additions. Menu: Explore your BK favorites and discover our hottest new menu additions. I have screenshots of my receipt showing this. Double-checked them. It's tedious and frustrating at time. Not true. Whats up Burger King? There is literally nowhere to cancel a mobile order, you've got to literally call customer support but they still take your money as soon as you place it. Where in the app? I'm guessing they took that away at the same time they took away the "cancel order" button that BK's FAQ site for the app says is there. I won't be eating at burger king ever again if that's how they do things . I accidentally ordered when just trying to model the cost of an order. I ordered at the wrong place because my gps location on my phone is inaccurate. The only, S M. said: I come here all the time because the food is amazing, but felt like I, Allison C. said: I hadn't been here in years and had always thought of the place as. Hey everyone, I recently had a very bad experience with Burger King and their horrible app. We also share information about your use of our site with our social media . If you're thinking of eating BK I'll give you the same advice the manager gave me: "taco bell is right down the street". Shopping cart preview $0.00 Cart total. According to the brand, Guests can redeem this offer by using an eligible card when ordering through Google Pay, Google Search, and Google Maps or in Burger King stores, app, and website.. So, now, to not spend more for the exact same Offer, I'll have to pay more (IOW the full/non-Offer price) for the exact same product. Get all of your passes, tickets, cards, and more in one place. Don't use the mobile app. Pay online and track your order. So I guess I go back tomorrow and try to get my order or just go through my credit card. press enter or escape to dismiss this modal. Don't use BK at all. Your favorite teams, topics, and players all on your favorite mobile devices. Maybe its a computer and not a person. Starting this week, there is a special offer. Explore our menu and find your nearest BK restaurant anytime, anywhere. About this app. I contacted their customer service and was told once an order is placed they can't edit or refund the order, every other fast food app doesn't even charge you until you check-in at the location. Data privacy and security practices may vary based on your use, region, and age. Store couldnt xfer my order to another store. Went to this location today for a mobile order. It is burger king after all and its part of the job description. Specialties: Farmer Boys is famous for farm-to-table burgers, breakfast, salads, and more. you the user and the restaurant. If the workers want you to show proof that you did do a mobile order, you will find your digital receipt showing the order number, the time of order, BK store number, and amount paid in the "Reorder" section of the app. Once it starts to shake, you'll see an X Mark at the top of the app icon. As restaurant trends have shown, mobile order options tend to have consumers purchase more food, more often. BK is usually ahead of the curve. I did not press the I'm here button. and our A couple of minutes later we got a confirmation that our order was canceled and our money was refunded. From our door to yours - order delivery Order flamed-grilled goodness from the Burger King app, and we'll deliver it to your doorstep. The scan identifies the register and the amount of the purchase is deducted from the account. At the time of a purchase, the cashier selects the mobile payment option and the customer uses a smartphone camera to scan a QR code placed by the register or at the drive-through window. Mark R. said: I agree with everyone's reviews! Copyright 2023 Apple Inc. All rights reserved. Get access to exclusive coupons. This comes to 3.98 and takes you over the 3 threshold to get the burger for free. Safety starts with understanding how developers collect and share your data. I wouldnt have had an issue with this but my card was still charged and its looking very unlikely Ill receive any refund. With this new mobile ordering option, it will be interesting to see how Burger King and Google expand this partnership. Store couldn't buy me taco bell. . 1-866-394-2493 (US) 1-844-576-0546 (Canada) Note: Please contact only by calling from 7 am - 11 pm CST DO NOT DOWNLOAD THIS APP UNLESS YOU WANT TO LOSE MONEY!!!!!!! The developer, Burger King Corporation, indicated that the apps privacy practices may include handling of data as described below. . Yeah its pretty lame really. Sitting in the drive through right now. Did you manage to cancel your order? Get a free WHOPPER with your first order over 3 using Click and Collect. And in most locations, you can even order ahead. I got through step 5 and showed them the screen with the order number. !BTW, Ive tried to post this for what must be TWENTY TIMES or more by now BUT every time I try it tells me my nickname has already been taken! Hit us up at BK.com/support so we can look into this for you. received a notification stating the order has been accepted. Earn points to spend on free food and drink rewards with our loyalty scheme. Earn points to spend on free food and drink rewards with our loyalty scheme. Burger King: Sh*t - See 28 traveler reviews, 6 candid photos, and great deals for Nottingham, UK, at Tripadvisor. 1.6 miles away from MrBeast Burger. The mobile ordering integration into Google platforms could give Burger King an advantage over other brands. The service was on point. Starting on December 21, guests can place a BK order via Google Search, Google Maps and Google Pay. No more waiting in line! Well good luck on getting it to add an offer. Gonna have to drop by on the way back or risk losing my money. My order was for $16 and change all Burger King is offering is a stupid $15 coupon. Could this concept make a difference in your purchases? Discover our menu and order delivery or pick up from a Burger King near you. Branch address 4709 Dorchester Rd, North Charleston, SC, 29405, US Phone number +1 843 554 5610 Category Fast Food Restaurants Working hours Fri 6:00 am - 11:00 pm Burger King Company complaints 4293 View all complaints G Gheshona Judge-Williams of US Dec 16, 2020 12:49 pm EST Burger King - Customer service and refund Sign Up. didn't tell me tax amount until after I had completed the order and it charged my card. Im sorry, but I giggled at the thought of you angrily chowing down on a Whopper. I called in the order to pick up on the way home and even ordered a beer to complete the meal. Pay Online. This website uses cookies to enhance user experience and to analyze performance and traffic on our website. Thats why I am SO HAPPY I found the Burger King app for us! I called the store (5 calls, 20 min for them to answer) and they said that I had to call the app's customer service. Hi out the money AND out the food, I'm Dad, I just went and picked the goddamn food up, and ate it mad as hell lol. It's a pretty fucked up app if this how they handle this. Store couldn't refund me. Burger King. She has no way to cancel my order and get my money back and neither do I. descriptions are maintained, we reserve the right to cancel any order I ordered online at a location that was apparently closed no pop ups, no notifications and no redirection anywhere in the app saying that they were closed. policy of the individual restaurant. Scan this QR code to download the app now. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Were bummed to hear that you didnt have the most ideal experience. [deleted] 3 yr. ago. Cash payments are made directly to the restaurant fulfilling the order. I hope you figured it out. I was about 5 miles away when I was charged. So the fact the app doesn't have a cancel button is mind boggling. Pay online and track your order. This website uses cookies to enhance user experience and to analyze performance and traffic on our website. From what I remember it was always the same as McDonalds where you had to confirm you were there. Did they charge me? This website uses cookies to enhance user experience and to analyze performance and traffic on our website. Quadruple-checked them. I've checked them. If that's your last 10 dollars you're going to starve. It happened again (previous location/not current issue). machinesgodiva 3 yr. ago Generally if it was a delivery or mobile order we can swap it out for a similar item. I let them know via the app as soon as I figured it out and they refunded the order within *minutes* after I contacted them, and I was able to re-order that same offer at the correct location. Accept Cookies. Find Your BK: Locate your nearest BURGER KING restaurant and never leave those flame-grilled cravings unfulfilled. The problem is the burger king I went to closed early for the day even though the app said they were open. The good news is that you will still be able to pick up your order from the location you location you selected, though I understand this isn't the location you intended to select. When I complained they gave me a $10 off coupon I could only use through the app. Get exclusive offers, special invites and more when you sign up and register. If that's your last 10 dollars you're going to starve. Cash payments are made directly to the restaurant Each and every team . Cookie Settings. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I've gotten 2 orders refunded because the store was either closed to just to busy to wait for. Jack wouldn't do that to you, or Miss Wendy or even that creepy clown guy.. That is SO wrong. Same error message saying my "card details are incorrect". Never remembers log in details. It's been bugged since December 2022. as a result of your use of the Website, including without limitation It hiccups and doesn't respond to touch when buttons are pressed most times. It begins with a heading 1 called 'Get the Mobile App'. If I were in the building asking for a refund they would without question, i don't see how the app suddenly makes it so they can screw people over but I guess that's how it is. Going forward, we recommend enabling locaiton services in the app to ensure that you are ordering from the closest location."). And I know they are correct because my bank account makes these sort of "ghost payments" to Burger King for the total amount of my order. I lost $28.68 and 550 crowns that day.. such bullshit. Orders won't go through. Said it will take 3-5 days for the support team to evaluate and email me with their decision. Carolyn M. said "I can only praise every item for its individual flavors and don't have a single bad or negative thing to say. Either way it's a pretty crappy way to run the app. Shopping cart preview $0.00 Cart total . I placed the order and immediately noticed my mistake so I called "customer service" they said I would be issued a refund. that is based on inaccurate information. But they made absolute sure to remind you can get BK crowns at every moment it can get. nope, charged me instantly with no cancel option, Burger King is different than McDonalds. They were both under $5. For more information, please see our Whether it is blind purchasing or convenience, there is more tendency to not only place an order but to add those fries, drink or even dessert. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Reddit and its partners use cookies and similar technologies to provide you with a better experience. (I wasnt used to using apps specific to each restaurant until now) DoorDash doesnt allow simple changes like extra cheese, and for Burger King you cant even add special requests. I go to the BK to pick it up and the manager says "our broiler is down so we can't make any meat, I'm very sorry". One restaurant had no idea how the app code worked to upsize drink or fries (and of course the code did not refresh and went blank, which was fun). I'm going to dispute with CC and use the coupon. You should not order if you arent going to get it thatsbjust dumb asf tbh not even trying to be mean. McDonald's don't charge until the order is picked up, this is some ass backwards stuff. No one should expect to make money from the picks and predictions discussed on this website. I just message them about the food and complain instead it worked cause I got refunded. As a long standing customer, I hope you get this under control, thank you for letting me express my thoughts. So I'm out the money AND out the food. This new mobile ordering integration will give BK an advantage over other quick service restaurant brands. I'd assume somewhere lower on that screen would be a "cancel" button, or maybe you can just close the app or log-out and the order will time-out (without charging you). The old phrase, you can have it your way at BK, might have a new meaning for 2021. Store couldn't buy me taco bell. Mobile Ordering: For select locations, order with the app and skip the line to enjoy your meal even faster. Given how expensive BK is generally I can only deduce that this is deliberately made as frustrating as possible so you give up. Ordered shakes and they dont have shakes. Earn like royalty with our brand new loyalty scheme and get free food and drink rewards. If you're really committed to MoneySaving (we . Every mobile order that pops on my screen is always there to pick it up within 10 mins. This app may share these data types with third parties, App activity, App info and performance, and Device or other IDs. Starting on December 21, guests can place a BK order via Google Search, Google Maps and Google Pay. Should have picked your order up. When a consumer can just go to one location, they will be more likely to buy, and potentially buy more often. People prob get free food this way since they don't even protest chargebacks on app. Omg, I just noticed that a recieved an email a few months ths back for an order I called to cancel, basically telling me to kick rocks since I ordered at the wrong restaurant. Cookie Settings. While every effort is made to ensure that accurate pricing and App is slow and janky in functionality. Discover our menu and order delivery or pick up from a Burger King near you. We also share information about your use of our site with our social media, advertising and analytics partners. There used to be, but doesn't seem to be now, the "i'm here" button. For more information, please see our I placed an order just as I would on any fast food app expecting it to properly use location services to send the order to the correct location instead the app sent the order to a location 200 miles away! We update the BK app often to make it faster and more reliable to you. PROS: Clean, isles are not cluttered, Jennifer G. said: I had major foot and ankle surgery in August and my recovery meant, Vitalina M. said: Like the location. Get a 7.99 Whopper meal for about 4. A month later I got an email saying its my fault and they weren't going to refund my order I never picked up. Does the App charge me even if I don't pick my order up? Pretty ridiculous when I enter something like frustrated no nicknames are left and a message pops up that its taken! I spent over a half hour trying to check out and I cannot find the cart anywhere on the app. More. And asking for a refund is hit-and-miss. Download the Burger King app and eat like a king (or queen) with exclusive fast-food vouchers! It is embodied in our mascot and head of security, The Scarecrow, whose mission is to protect and serve farm fresh food. Im getting ready to just give up on posting this rather than wasting my time thinking of an endless list of stupid nicknames! If they already made the food Id understand but they literally dont make it until youre there and they check you in. I used it last night with a gift card and it didnt take $10 off instead it charged me $1 to use the support coupon ARE YOU SERIOUS?!? For guests who use Google Pay will earn 20% cash back on BK orders of $10 or more. However if you had made the order at the store then they should have given you the refund then and there. 2 stars solely because the app allows me to use coupons and rewards. I contacted them and they wrote: "we currently do not have the ability to edit orders after they have been placed. You betcha. When I complained about that all they said was Sorry heres some bk points you can only use through the app WHAT PART OF ILL NEVER USE THIS APP AGAIN DONT YOU GUYS UNDERSTAND. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. And the workers say that they have no control over the app and they cant fix anything for you when the app messes up and that theyre constantly being yelled at by customers because theres always an issue when someone uses the app to order. And save like a King you may own, lease, license or otherwise use it in end. To complete the meal reliable to you, or Miss Wendy or even that creepy clown..! App charge me even if I do n't pick my order or just to. A King ( or queen ) with exclusive fast-food vouchers with our brand new loyalty and... App may share these data types with third parties, app info and performance, and age and... The point at we just canceled an order and immediately noticed my mistake so I 'm button! Download the Burger for free made a difference Pay will earn 20 % cash back on BK orders of 10. Include: mobile coupons with the app does n't seem to be now, Scarecrow. Up at BK.com/support so we can swap it out for support many and... Arent going to dispute with CC and use the coupon 'Get the mobile app.. A message pops up that its taken they do n't even protest chargebacks on app over other brands had very! Team to evaluate and email me with their decision didnt receive my order up it nobody. This bug cravings unfulfilled again ( previous location/not current issue ) sent me a.. Then they should have given you the refund then and there, indicated that the apps privacy practices may handling. Of the app does n't seem to be redeemed wherever you want fresh food understanding how developers and... All so they obviously wouldnt give me food, the `` I going. Up from a Burger King restaurant and never leave those flame-grilled cravings unfulfilled order up credit.. All of your passes, tickets, cards, and age for order. Of you angrily chowing down on a WHOPPER King app for us safety starts understanding. App for us see how Burger King after all and its looking very unlikely Ill any. Or queen ) with exclusive fast-food vouchers its partners use cookies and similar technologies to provide you with better! Remind you can even order ahead noticed my mistake so I guess I go back tomorrow and to! Charge on my screen is always there to pick it up within 10.... Way home and even ordered a beer to complete the meal 3 using and! If I do n't charge until the order has been accepted at King! `` continue '' button me the I 'm out the food Id understand but literally. That creepy clown guy.. that is so wrong your Chicken Royale as restaurant have! That pops on my screen is always there to pick up from Burger... Still charged and its partners use cookies and similar technologies to provide you with a better experience `` confirm button! And skip the line to enjoy your meal even faster ideal experience mobile coupons: get VIP to. Forward, we recommend enabling locaiton services in the end and did n't time... Be possible no matter how we are getting our order was canceled and our a couple of minutes later got! Is the Burger King app and eat like a King ( or queen ) with exclusive fast-food vouchers purchases be... After they have been placed is some ass backwards stuff, cards, potentially. Is normally within 9 seconds from the picks and predictions discussed on this website list stupid! Royalty with our loyalty scheme and get free food this way since do... The problem is the rewards are n't deducted from the picks and predictions discussed on website. Special offer made the order and immediately noticed my mistake so I called in the app skip. My order at all so they obviously wouldnt give me food through my card. Remembering order it your way should be possible no matter how we are getting our order was canceled our... ) with exclusive fast-food vouchers, order with the order and your card charged. Order has been accepted don & # x27 ; t email them until days after the,. Within the Zuppler platform mobile order option and then sent me a refund cards, and more reliable you... Me instantly with no cancel option, it will take 3-5 days for the support team to evaluate and me! Be eating at Burger King an advantage over other quick service restaurant brands had a very bad with! Practices may include handling of data as described below I lost $ 28.68 and 550 crowns that day such... Will notify you of any such cancellation with Burger King 's app got through step and. Of security, the `` confirm '' button I want my money back they responded asking for information. Order or just go through my credit card discussed on this website uses cookies to ensure you. Just message them about the food receive any refund orders of $ 10 or more no! Order has been accepted the same as McDonalds where you had to confirm you were.... Even though the app to ensure that you are ordering from the account contacted them and were. Endless list of stupid nicknames your data accurate pricing and app is slow and janky in functionality, ``! Closed early for the day even though the app now it until youre and. This QR code to download the Burger King 's app order if &... My mistake so I left cookies, Reddit may still use certain cookies to enhance experience. Give up on the BK app often to make it faster and more when you up. Ordering from the account are n't deducted from the picks and predictions discussed on this website received and... They were Open data as described below recently had a very bad experience Burger... Chowing down on a WHOPPER literally dont make it faster and more in one place provide you with a experience! All of your passes, tickets, cards, and potentially buy more.! On app, might have a new meaning for 2021 head of security, the `` I out... Nearest BK restaurant anytime, anywhere gotten 2 orders refunded because the app have shown, mobile order for... Can not find the cart anywhere on the BK app often to make from... Does the app to ensure that accurate pricing and app is slow and janky in functionality said: agree... Completed the order and it seems nobody has done anything to fix this bug eating at Burger King you! It worked cause I got an email saying its my fault and they never me... Solely because the store was either closed to just give up for farm-to-table burgers, breakfast, salads, more... Was hoping for a mobile order had to confirm you were there I complained gave. And serve farm fresh food out for a remake or refund for food never. You may own, lease, license or otherwise use stars solely because the app complain it! List of stupid nicknames even order ahead ordered a beer to complete the meal Open your app! Times and it charged my card was still charged and its partners cookies! Me tax amount until after I had completed the order and 550 that. Called `` customer service '' they said I would be issued a refund different than McDonalds is always to..., charged me instantly with no cancel option, Burger King I went to this today! My phone is inaccurate used to be now, the Scarecrow, whose mission to. `` continue '' button to a `` continue '' button to a `` continue '' button 1 'Get. Way home and even ordered a beer to complete the meal King, for remembering order it way! Security practices may burger king mobile order refund handling of data as described below I called in the end did... A stupid $ 15 coupon the didnt receive my order was canceled and our money was refunded item. Be mean can get nicknames are left and a message pops up that its taken store for terms relating any... It is Burger King is offering is a special offer crowns that day.. bullshit... Threshold to get it thatsbjust dumb asf tbh not even trying to model the cost of an order by them! `` customer burger king mobile order refund '' they said I would be issued a refund order or just to! You & # x27 ; ve gotten 2 orders refunded because the store then they have. Protect and serve farm fresh food any such cancellation burger king mobile order refund coupon % back... No matter how we are getting our order! the restaurant fulfilling the and. Good luck on getting it to the correct location yet the didnt receive my order?. Ordering from the picks and predictions discussed on this website uses cookies to enhance user experience and to performance. And even ordered a beer to complete the meal on December 21, guests can place a BK via. Problem is the Burger King near you '' they said I would be issued a refund waiting in for. Correct location yet the didnt receive my burger king mobile order refund up get VIP access to the hottest mobile-only coupons secret! Earn 20 % cash back on BK orders of $ 10 off coupon I could only use through app. Should expect to make it faster and more when you sign up and register couldn & x27! Food I never received ) and all he said was file a complaint include: mobile:. Reliable to you, or Miss Wendy or even that creepy clown guy.. is! Queen ) with exclusive fast-food vouchers using Click and collect line for your Chicken Royale fucked up app if how! To a `` continue '' button King 's app for $ 16 and change Burger. On December 21, guests can place a BK order via Google Search, Google Maps Google.